HR Vendor Management Lead

The HR - 3P Vendor Management Lead will be responsible for overseeing the management of our third-party manpower vendors, ensuring efficient and effective staffing solutions to support our growing business. The HR 3P Vendor Management Lead also ensures vendor compliance, service quality, cost-effectiveness, and alignment with store-level staffing needs. It also drives standardization, performance monitoring, and continuous improvement across outsourced workforce engagements.

• Serve as the primary point of contact for vendor-related escalations across stores and departments
• Train store managers and HRBPs on vendor protocols, escalation paths, and compliance expectations
  
  

• Develop and implement a manpower vendor management framework covering selection, onboarding, negotiating, contracting and renewal
• Manage and maintain relationships with third-party manpower vendors and service level agreements
• Lead vendor sourcing, processes, and contract negotiations in coordination with Finance and Legal
• Define vendor segmentation (e.g., regional, specialized, bulk deployment) and tailor engagement models accordingly

• Align 3P manpower deployment with store staffing plans, seasonal needs, and expansion schedules
• Oversee the onboarding and offboarding processes for deployed workers provided by 3P manpower vendors while coordinating with HRBP to ensure timely onboarding, training, and replacement of deployed workers
• Collaborate with internal stakeholders to understand staffing needs and communicate these to 3P vendors
• Champion digitalization of vendor management processes (e.g., dashboards, portals, e-signatures)

• Establish KPIs and SLAs for vendor performance (e.g., fill rate, compliance, incident rate) and enhance SOPs, templates, and toolkits for vendor onboarding, reporting, and incident handling
• Monitor and analyze SLA data and/or metrics such as fulfillment rates, absenteeism, and turnover across 3P vendors and implement corrective actions and opportunities for process improvements
• Facilitate quarterly business reviews with 3P vendors to discuss performance, issues and improvement plans.

• Ensure vendor adherence to labor laws, occupational safety standards, and company policies
• Coordinate with HRBP and Legal on vendor related-investigation or escalation
• Maintain audit-ready documentation for contracts, deployment records, and compliance reports
• Support internal audits and regulatory inspections related to outsourced workforce
• Provide guidance and support to managers on best practices for effective vendor management

• Monitor vendor billing accuracy, rate adherence, and cost trends
• Identify opportunities for cost savings, efficiency improvements, and vendor consolidation
• Support budgeting and forecasting for 3P manpower costs

• Bachelors degree in Business, HR, Operations, or related field; MBA or equivalent preferred
• Minimum of 8 years' experience in a vendor management, HR operations, or manpower outsourcing
• Extensive experience managing third-party staffing vendors in retail, FMCG, or logistics preferred
• Excellent communication and negotiation skills, with the ability to build strong relationships with vendors
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Strong problem-solving and conflict resolution skills
• Extensive knowledge in labor laws and regulations in the Philippines