IT Support Technician II

United States·Odessamid

Customer SupportIt Support Specialist

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Quick Summary

Overview

The IT Support Technician II’s scope includes providing technical support and assistance to departments, faculty, staff,

Technical Tools

Customer SupportIt Support Specialist

The IT Support Technician II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit. The IT Support Technician II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit.

Responsibilities

~1 min read

→Collaborate with other departmental and school IT staff to achieve their needs within IT OP and procedures.
→Log into phone system and is ready to receive calls.
→Ensure prompt answering of calls presented to technician in the phone system.
→Assist in the development of IT policies, procedures, and service goals.