Operations Specialist (Day Shift)

The Operations Specialist (Day Shfit) serves as a central point for monitoring, assessing, communicating, and coordinating responses to security and safety risks that may affect company personnel, facilities, operations, travelers, and business interests worldwide. Working within our Company’s Resiliency Center, the Operations Specialist maintains continuous situational awareness of global events and emerging threats and supports timely, informed decision-making during routine operations, elevated threats, and crisis situations. The role integrates global risk monitoring, travel risk management, protective intelligence, crisis and incident response, emergency communications, and security operations. During critical incidents, the Operations Specialist acts as an operational communications and coordination hub, supporting incident management teams with accurate information, personnel accountability, mass notification, documentation, escalation, and ongoing situational reporting.

• →Continuously monitor global events for threats and rapidly assess their potential impact on our Company.
• →Support travel risk management by monitoring employee travel and providing outreach and assistance as needed.
• →Operate emergency notification platforms to distribute security alerts and critical communications.
• →Serve as the initial coordination point during incidents, initiating response procedures and maintaining situational awareness.
• →Draft and distribute security alerts, intelligence summaries, and situation reports.
• →Support protective intelligence functions through research and assessment of potential threats.
• →Maintain incident timelines, event logs, and other operational documentation.
• →Coordinate with internal stakeholders and external partners, including law enforcement and emergency services.
• →Monitor physical security systems, such as alarms and access control, and coordinate responses.
• →Execute all duties in accordance with Standard Operating Procedures and participate in exercises to ensure operational readiness.
• →Handle sensitive information with discretion and confidentiality.
• →Perform other duties as assigned or as required based on the evolving needs of our Company.

• Bachelor’s degree or equivalent experience.

• Minimum of 3 years of experience in a Global Security Operations Center (GSOC), emergency dispatch, or a similar 24/7 command center environment.
• Experience operating mass communication, threat intelligence, and travel tracking platforms.
• Experience in a global corporate or pharmaceutical sector security environment.

• Must be able to work a fixed day shift schedule, potentially including weekends and holidays.
• Must be flexible and able to work a 12-hour rotating day shift schedule; specific shift hours, durations, and rotations are subject to change based on company operational tempo and business needs. 

• Demonstrates strong situational awareness, critical thinking, and sound judgment under pressure.
• Excellent analytical and written communication skills, with the ability to rapidly process incomplete information and produce clear, concise assessments.
• Ability to manage multiple priorities in a fast-paced, 24/7 security operations environment.
• A strong balance of analytical capability and operational execution to both monitor information and initiate a response.
• High degree of attention to detail and discretion.

Current Employees apply HERE

Current Contingent Workers apply HERE

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The primary location for this posting is:

Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:

This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.