Program Coordinator of Clinical Policy Development and Operations

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

• →Complete special projects assigned by the Clinical Policy Development & Operations Program Manager
• →Manage version control and track the full life cycle of clinical coverage policies as they move through each stage of the policy development process.
• →Review, edit, and format clinical coverage policies to ensure the language is clear, concise, process‑aligned, and compliant with applicable General Statutes and legislation.
• →Lead efforts to safeguard and maintain version control for all clinical coverage policies, including archived and current versions, within designated locations.
• →Assist with maintaining the Clinical Policy Development and Operations team’s SharePoint Site and CCP’s Hive Site.
• →Assist with internal and external audits related to policy development.
• →Lead on CCP communication related to policies within the policy development process to include reporting and tracking.
• →Attend monthly Physician Advisory Group meetings in relation to clinical coverage policies.
• →Complete all special projects that are assigned by the Clinical Policy Development & Operations Program Manager.

• Microsoft Office proficiency specifically in Word with editing and reviewing documents, utilizing track changes, formatting functions, and creating forms and documents
• Previous working experience in Medicaid or with clinical coverage policies
• Experience managing website content and/or managing a site within SharePoint

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

DHHS Workday Support Form