Program Manager, Monitoring & Evaluation

TITLE:                          Program Manager, Monitoring & Evaluation (Bilingual) LOCATION:                 Alexandria, Virginia FLSA:                           Exempt DIVISION:                   Office of the President & CEO DEPARTMENT:           Operations   TRAVEL REQUIREMENT: None   HOURS and SCHEDULE: Monday – Friday, 9:00 am to 5:30 pm (37.5 hours within five (5) days per week); unless otherwise required or approved by management.   This position is funded for a period of five years (2026-2031). The continuation of this position is contingent on the availability of additional funding and satisfactory performance. In the event that the funding for this position is reduced or ceases after the initial team, the position may be terminated. Efforts will be made to explore alternative funding sources, but continuation is not guaranteed.   REPORTS TO: Works under the general supervision of the Executive Director, Monitoring & Evaluation.   SUPERVISION EXERCISED: None   RESPONSIBILITY FOR PUBLIC CONTACT: Daily contact requiring courtesy, discretion, and sound judgment.   LICENSING AND CERTIFICATION: None   GENERAL DESCRIPTION: This position is responsible for supporting and coordinating activities related to monitoring and evaluating NCMEC’s programs assisting communities, victims, their families, and the professionals serving them. These responsibilities will include assisting with data collection and reporting activities, monitoring participation and engagement in ongoing projects, supporting project management and communication efforts, as well as providing administrative support to the Monitoring & Evaluation team as needed.   ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist the Monitoring & Evaluation team with data collection activities across multiple systems, including program data collected internally through excel spreadsheets and data platforms, as well as survey data collected online, and qualitative data collected through interviews, focus groups, and roundtables. Support all technical assistance and quality assurance requests to ensure that data collection is completed accurately and on-time. Support the coordination of all funding applications and reporting requirements for federal, state, foundation, and corporate contracts. This includes communicating with stakeholders about program descriptions, data collection timelines, expectations, and available resources to guide implementation. Maintain inventory of Monitoring & Evaluation products, including online surveys, data codebooks, protocols and communications, and report templates. Monitor and update project management trackers to ensure that tasks are completed in a timely manner. Uphold confidentiality and data security safeguards across all monitoring and evaluation activities. Participate in the preparation and review of proposals, reports, presentations, and other communications for internal and external audiences. Coordinate meetings, events, or guest visits for the department, including meeting logistics, agendas, technical support, and keeping minutes as needed. Maintain accurate and detailed team administrative records, including vendor contracts and invoice payments, travel requests, and team expenses, working closely with the Finance department to ensure compliance with all policies and procedures. Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide. Promote a professional image of the organization. Communicate promptly with co-workers, management, and all those served in a courteous and professional manner. Conform with and abide by all NCMEC regulations, policies, work procedures, and instructions.   EDUCATION AND EXPERIENCE: Bachelor’s degree or equivalent degree and/or work experience in a related field (i.e., Research & Evaluation, Social Science, Criminal Justice, Public Policy). Previous Monitoring & Evaluation or Applied Research experience preferred. Experience with federal, state, or local funding requirements preferred.   KNOWLEDGE, SKILLS AND ABILITIES: Spanish proficiency required: Fluency in Spanish, with the ability to communicate effectively in both spoken and written Spanish. Proficiency with Microsoft 365 (i.e., Outlook, Teams, Excel, PowerPoint). Ability to prioritize and multi-task in a fast-paced work environment. Strong attention to detail and a high degree of accuracy. Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information. Exceptional verbal, written, and interpersonal skills. Ideal candidate is a self-motivated and adaptable professional who enjoys being creative and learning new things and can function well independently and as part of a collaborative team.