Enterprise Account Executive - Canada

The Account Executive is responsible for aggressively hunting and closing net-new AI business for NiCE, with a primary focus on positioning, selling, and expanding adoption of NiCE’s AI‑driven solutions. This role is centered on identifying new AI sales opportunities, building strategic customer relationships, and expanding NiCE’s AI market presence across business, commercial, government, and contact center environments. The AE will drive revenue by introducing customers to transformative AI capabilities that modernize operations, enhance CX, and unlock measurable business outcomes.

Candidates must reside within Canada.

• Achieve annual AI-focused sales quotas by driving net‑new AI pipelines and personally negotiating enterprise-wide AI solution agreements.
• Own, coordinate, and lead the full AI sales cycle, from prospecting through close, ensuring all sales activities align to business goals.
• Ensure proposed AI solutions fully leverage NiCE CXone Mpower’s AI strengths, demonstrating clear value and technical feasibility for successful deployment.
• Identify and create new AI-driven opportunities by analyzing customers’ business challenges, technology gaps, and readiness for AI transformation.
• Build and maintain high-level relationships with C‑suite decision-makers to champion NiCE’s AI capabilities and accelerate enterprise adoption.
• Initiate, develop, and manage purchasing agreements for AI and automation solutions between NiCE CXone Mpower and customers.

• 7+ years of experience selling software portfolios and services into complex enterprise accounts in a hunter-focused role.
• Minimum 1–2 years of experience selling AI software solutions (Conversational AI, LLMs, automation, AI analytics, etc.).
• Strong understanding of AI technologies, architectures, and real-world business applications, and the ability to translate technical capability into business value.
• Superior relationship-building and client management skills capable of earning trust, managing escalations, and influencing executive stakeholders.
• Highly collaborative approach to sales with the ability to work cross‑functionally across Product, Pre‑Sales, Marketing, and Customer Success.
• Exceptional communication and presentation skills that clearly articulate the impact of AI to C‑level and VP-level audiences.
• Self-sufficient, flexible, and confident with a highly autonomous work style and strong ownership mentality to achieve revenue targets.

• Experience with CCaaS, CX, automation, and Conversational AI technologies.
• Experience selling a full suite of SaaS products, particularly those that incorporate AI, analytics, or workflow automation.

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisite ID: 10898

Reporting into: Director of Sales

Role Type: Individual Contributor