Systems Implementation and Optimization Facilitator

• Assist with creating and maintaining SOPs, quick-reference guides, rollout communications, FAQs, job aids, and train-the-trainer materials.  
• Coordinate training logistics and support delivery of system demonstrations, hands-on sessions, and end-user follow-up.  
• Maintain training attendance, completion records, feedback, and identified knowledge gaps.  
• Monitor initial adoption and collect warehouse feedback to identify process confusion, training needs, configuration concerns, or enhancement opportunities.  

1. Operational Adoption & Solution Optimization 

• Observe warehouse workflows and gather input from end users and operational leaders on how released capabilities perform in practice.  
• Assist with documenting current-state and future-state processes, pain points, exceptions, workarounds, and opportunities for standardization.  
• Compile operational data and feedback to support post-implementation reviews and continuous improvement activities.  
• Help distinguish whether an issue is related to process, training, configuration, data, integration, support, or software functionality before routing it for review.  
• Support approved improvement initiatives while respecting that Product owns feature direction and Development owns the software build.  

1. Reporting & Governance 

• Prepare recurring status updates covering progress, upcoming activities, risks, issues, decisions, adoption observations, and support needs.  
• Maintain organized project records in approved collaboration and work-management tools.  
• Support measurement of implementation outcomes such as readiness completion, training completion, adoption, issue volume, cycle time, inventory accuracy, throughput, and rework, when applicable.  
• Ensure lessons learned and improvement recommendations are documented and shared with the Manager.  

1. Additional Responsibilities 

• Participate in implementation workshops, warehouse observations, process reviews, release meetings, and post-go-live reviews.  
• Serve as a professional and responsive point of coordination for assigned implementation activities.  
• Travel to warehouse sites as required to support testing, training, rollout, and stabilization activities.  
• Perform other duties as assigned in support of Aspire implementation, adoption, and operational improvement objectives.  

WORKING CONDITIONS & TRAVEL  

• Travel to warehouses and distribution sites is required from time to time, including support during implementation and go-live periods.  
• Work may occur in office, remote, and active warehouse environments. The role requires the ability to walk and stand for extended periods when on site, use stairs, and tolerate typical warehouse conditions such as noise, dust, temperature variation, and equipment traffic.  
• Occasional work outside standard business hours may be required to support releases, cutovers, or operational stabilization.  

Perks 

• Staff purchase program – wear the brands you love! 

• Staff benefits plan – choose the benefits that are right for you! 

• Flexible and fun work environment – work hard and play hard! 

• Internal opportunities – we believe in growing our own! 

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.