Director, Business Operations

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

The Director, Business Operations serves as a strategic and operational partner to the VP of Operations, leading a multidisciplinary team across business operations, program management, analytics, and operational efficiency. This role translates company strategy into clear priorities, decision-quality insights, and scalable operating plans that improve access, growth, workforce effectiveness, and financial performance. The ideal candidate brings the analytical rigor of a strategist and the ownership of an operator, with the ability to lead complex cross-functional initiatives, create structure amid ambiguity, and turn recommendations into measurable results. As a leader, this person will build durable systems, develop high-performing teams, and help shape how Octave operates as the organization grows.

• →Develops, coordinates, and implements  systems, policies, procedures, and productivity standards.
• →Provide leadership and guidance to the team, ensuring the achievement of goals and objectives.
• →Foster a positive and collaborative work environment.
• →Oversee the planning, execution, and completion of projects and initiatives within the team.
• →Establish and monitor operational processes and workflows to enhance efficiency and productivity.
• →Streamline operational processes, enhance efficiency, and improve overall organizational performance. 
• →Implement best practices, monitor key performance indicators (KPIs), and develop strategies to achieve operational excellence.

• Set the analytical agenda for access, supply, and network optimization, connecting demand, provider capacity, and payer participation to growth and operating decisions.
• Lead analysis on retention, segmentation, utilization, and other critical metrics, creating a consistent business-intelligence approach across Octave.
• Develop business cases and recommendations for new markets, channels, service lines, partnerships, and strategic transactions.

• Lead Octave’s portfolio of cross-functional launches and transformations, including new payers, geographies, channels, service lines, integrations, and internal capabilities.
• Establish clear governance, ownership, milestones, dependencies, and escalation paths; surface risks and tradeoffs with decision-ready recommendations.
• Build reusable playbooks that make each successive launch faster, more predictable, and less resource-intensive.

• Build workforce-planning capabilities, including demand and capacity forecasting, staffing models, scheduling optimization, and resource allocation.
• Lead workflow redesign, process standardization, automation, and tooling improvements that help Octave scale without compromising access, quality, or team experience.
• Establish service levels and performance rhythms, using proactive insights to identify bottlenecks and measure productivity, capacity, quality, and financial impact.

• Lead and develop a high-performing team across business operations, analytics, program management, and operational excellence.
• Translate company strategy into operational priorities and own annual and quarterly planning cadences for Operations.
• Serve as a thought partner to the VP of Operations and senior leaders, incubating new capabilities and driving high-impact work that falls between existing teams.
• Build a culture of high standards, collaboration, and ownership while improving how the team uses data, tools, and AI to deliver results.

• 6+ years of experience in business operations, strategy and operations, program leadership, operational excellence, or a comparable field. With at least 3 years in management consulting or investment banking
• A track record of structuring ambiguous problems, developing analytically rigorous recommendations, and translating them into operating plans and measurable results.
• Experience leading multiple complex, cross-functional initiatives and creating accountability across teams you do not directly manage.
• Strong quantitative and financial acumen, including advanced Excel or Google Sheets modeling and experience with forecasting, business cases, unit economics, performance metrics, and executive-level analysis.
• Exceptional organization and follow-through, with the ability to manage a broad portfolio without losing sight of critical details.
• Strong written and verbal communication skills, including the ability to produce crisp decision memos and executive presentations that make complex issues clear, synthesize tradeoffs, and drive decisions.
• People-leadership experience and a demonstrated ability to coach and develop high-performing teams.
• High agency and autonomy: you identify the highest-leverage problems, create momentum without waiting for perfect direction, and take ownership through measurable results.
• Strong systems thinking: you can turn messy workflows and one-off solutions into simple, durable mechanisms, including operating cadences, playbooks, SLAs, dashboards, and clear handoffs.
• Comfort operating in a dynamic environment where priorities evolve and the path is not always predefined.
• Practical experience using AI tools to improve analysis, workflow design, decision support, or team productivity.

• Experience at a top-tier strategy consulting firm followed by 3–5 years in an operating, strategy, or business operations role.
• MBA,  another relevant advanced degree or equivalent experience.
• Experience in healthcare, a technology-enabled services business, a marketplace, or another environment where supply, demand, access, and service quality must be managed together.
• Experience building or leading one or more of the following capabilities: business operations, program management, workforce management, operations analytics, continuous improvement, or automation.
• Familiarity with SQL, business-intelligence tools, workforce-planning systems, or other analytical and operational technologies; direct hands-on expertise is helpful but not required.

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate information on company provided laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.