5mo ago

Account Manager, Mid-Market

United States·San Mateofull-timemid

SalesAccount Manager

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Quick Summary

Key Responsibilities

Own renewal and expansion revenue for an assigned portfolio of mid-market accounts Build and execute account plans that identify upsell, cross-sell,

Technical Tools

SalesAccount Manager

We are seeking a versatile Mid-Market Account Manager to help scale our business by deepening relationships with our existing customers — Product Leaders, Marketers, and Developers across the globe. The primary responsibility is to retain and grow revenue within an assigned book of mid-market accounts: driving renewals, identifying expansion and cross-sell opportunities, and acting as the trusted point of contact as customers scale their use of OneSignal. This is a hybrid role and you will be working out of our San Mateo or New York office two days a week. Join us in scaling the business in North America!

What You'll Do:

Own renewal and expansion revenue for an assigned portfolio of mid-market accounts
Build and execute account plans that identify upsell, cross-sell, and multi-product expansion opportunities
Proactively monitor account health and usage data to get ahead of churn risk
Lead check-in, QBR, and renewal conversations with a range of stakeholders (Product, Marketing, Engineering)
Partner with Customer Success, Support, and Product teams to resolve technical or adoption blockers
Identify partner and marketing opportunities to support account growth
Evangelize new features and use cases to existing customers to drive deeper product adoption

What You'll Bring:

4+ years of account management, customer success, or software sales experience, ideally with renewal or expansion quota ownership
Knowledge of regional accounts: culture, companies, currency considerations
Demonstrated success hitting & exceeding a renewal, expansion, or retention target
Solid collaboration skills
Experience with Martech, Customer Experience, Mobile SDK's, Javascript and/or messaging a major plus
Incredible attention to detail (tracking account health, renewal timelines, and follow-up with customers)
Bring a competitive, team spirit and a growth mindset
Bonus points if you speak/write fluently additional languages, and/or have experience managing messaging products

The New York and California base salary for this full time position is between $100,000 to $120,000, with an expected On Target Earnings (OTE) between $190,000 and $220,000/year. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.