Senior Solutions Engineer - AirDial

Senior Solutions Engineer - Ooma AirDial

About the Role: 

This role supports Ooma resellers pre-sale and through implementation for strategic AirDial POTS line replacement opportunities. Core responsibilities include technical solution design, compliance, and sales support. 

What You’ll Do: 

• Serve as subject matter expert on POTS line replacement, including deep knowledge of competitor products and features.
• Engage directly with code enforcement and AHJs on behalf of resellers to remediate compliance issues for life-safety AirDial deployments; conduct on-site demonstrations as needed to gain jurisdictional approval.
• Respond to customer cyber and risk assessment evaluations specific to AirDial deployments.
• Own proof-of-concept(PoC) deployments for strategic reseller opportunities.
• Lead technical sections of RFP responses for AirDial opportunities.
• Translate reseller requirements into formal product requests and maintain AirDial documentation for implementation and support teams.
• Develop and deliver AirDial technical training and demos for resellers, partners, and internal teams.
• Collaborate with product and marketing teams to create market-specific content that differentiates AirDial.
• Utilizing AI to find new and innovative ways to streamline processes and automation. 

Experience We’re Looking For: 

• 3+ years’ experience with communication systems supporting life-safety functions (fire alarm panels, elevators, areas of refuge, “red” phones).
• 3+ years hands-on installation and support of analog POTS and POTS line replacement solutions, including packet-based systems for life-safety communications.
• 2+ years of customer-facing IP network and VoIP advanced support in a cloud-based service provider environment.
• Direct experience responding to end-customer cyber and risk assessments.
• Direct experience with code compliance and enforcement at state, county, and municipal levels for fire-life-safety and elevator/lift communications.
• Strong telephony installation and low-voltage wiring skills (discovery, testing, termination, cable management).
• Working knowledge of fire panels, call boxes, and elevator controllers, including protocols and analog telephone interconnection.
• Detailed knowledge of fire-life safety compliance at NFPA, state, and local levels.
• Ability to work flexible hours and travel to customer sites in North America on short notice.
• Excellent written and oral communication skills, including ability to convey technical concepts to non-technical audiences.
• Self-starter requiring minimal day-to-day oversight.
• Bachelor’s degree from an ABET-accredited institution in a technical discipline preferred; AA degree with relevant experience considered.