IT Support

About The Role As an IT Intern at People and Partners Group Limited, you will have the opportunity to gain hands-on experience and exposure to various aspects of information technology. Under the guidance of our experienced professionals, you will contribute to real-world projects and develop valuable skills that will prepare you for a successful career in the IT industry. Responsibilities Assist in the installation, configuration, and maintenance of HR software systems, ensuring smooth operation and data integrity. Provide technical support to team members, troubleshooting issues related to HR software usage and functionality. Stay abreast of emerging trends and advancements in recruitment technology, providing insights and recommendations for software enhancements or upgrades to drive recruitment outcomes. Assist in the development and delivery of training sessions and materials for recruitment staff on the effective use of recruitment software tools and features. Assist in the documentation of IT processes, procedures, and system configurations. Participate in training sessions and workshops to enhance technical skills and knowledge. Adhere to company policies and procedures regarding IT security and data protection. Perform other duties and tasks as assigned by the Finance and Admin Team. Core Deliverables 1. IT Infrastructure & Support Maintain and troubleshoot IT systems, hardware, and software to ensure operational efficiency. Provide technical support to employees, resolving IT-related issues in a timely manner. Implement and monitor cybersecurity measures to protect company data and systems. Manage IT assets, including software licenses, hardware, and network resources. Ensure data backup, recovery, and business continuity planning. 2. HR Technology & Systems Management Support the implementation and maintenance of HR software (ATS, payroll systems, employee databases). Optimize HR technology solutions to improve recruitment, performance management, and employee engagement processes. Ensure HR systems are secure, up-to-date, and compliant with industry standards. Assist with the integration of IT solutions that streamline HR operations. 3. Website Management & Digital Marketing Maintain, update, and optimize the company’s website to improve functionality, speed, and user experience. Ensure website security, backups, and troubleshooting of technical issues. Collaborate with marketing teams to implement SEO best practices and website analytics tracking. Manage website content, landing pages, and integration with HR and marketing tools. Assist in running paid ad campaigns, tracking website performance, and analyzing digital marketing efforts. 4. Digital Tools & Automation Identify opportunities for process automation to improve efficiency across HR and marketing functions. Manage email marketing platforms, CRM tools, and digital engagement strategies. Support social media marketing efforts through automation and performance tracking. Implement analytics dashboards for tracking key performance metrics. Requirements Completed a degree or diploma in Information Technology, Computer Science, or a related field. At least a year's work experience. Basic understanding of computer software and networking concepts. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively both independently and as part of a team. Eagerness to learn and willingness to take on new challenges. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint). Preferably the intern should be living in Accra, Ghana