Pipedrive1mo ago

Director of R&D Portfolio and Operations Management

Estonia·TallinnFull Timeexecutive

OperationsOtherManagement

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We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data, and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for a Director of R&D Operations to help shape how our Product, Engineering, and Design (PED) teams work together to deliver high-impact outcomes. This role sits at the center of strategy and execution, connecting long-term business goals with day-to-day R&D operations.

You’ll partner closely with senior leadership, including the CPTO, to ensure our R&D investments, processes, and teams are aligned, effective, and set up to scale.

Own and evolve the R&D portfolio management framework, ensuring alignment with long-term business strategy

Improve operational workflows across Product, Engineering, and Design to increase delivery speed and quality

Monitor and communicate R&D investment performance, including clear ROI visibility across workstreams

Lead annual and quarterly planning processes, ensuring OKRs are ambitious, measurable, and aligned

Build and implement data-driven tools and dashboards to track progress and surface risks

Allocate resources across teams to balance AI product development with core platform reliability

Manage the R&D budget in partnership with Finance and the CPTO

Lead day-to-day R&D Operations, including team management, process improvements, and tooling decisions

Partner with senior stakeholders on priorities, resource allocation, and budget adjustments

Contribute to and escalate major decisions such as strategic pivots, organisational changes, and key external partnerships

Lead and develop the R&D Operations team through hiring, coaching, and performance management

Provide operational leadership across cross-functional R&D initiatives to ensure alignment and consistency

Collaborate closely with the CPTO, VPs of Engineering, Product, and Design, Finance, and People & Culture to align strategy, execution, and organisational planning

Senior experience in R&D Operations, Product Operations, Engineering Operations, or a closely related role in a product-led SaaS environment

Proven ability to operate at Director level and partner with C-level stakeholders

Strong understanding of modern software development, including AI-driven product development

Demonstrated experience linking R&D execution to business and revenue outcomes

Excellent analytical, communication, and stakeholder management skills

Comfort navigating ambiguity, rapid change, and competing priorities

Strategic, systems-level thinking combined with strong execution skills

Commercial mindset with a clear understanding of how R&D creates customer and business value

Pragmatic and outcome-focused approach, using process as a means to achieve results

Ability to challenge senior leaders constructively while building trust

Collaborative, low-ego leadership style suited to small, expert teams

Experience supporting a CPTO, CTO, or CPO directly

Exposure to scaling AI capabilities or evolving R&D operating models

Experience working in globally distributed R&D organisations

People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome

Unlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change

We’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks, and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people

Grow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability

Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment.

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

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