Field Technician

Provides on-site field support to customers, including installation, repair, and servicing of IT equipment.

Resolves software and hardware issues on Windows, macOS, Android, and iOS devices.

Supports customers in a timely manner and balances priorities to achieve individual and team productivity goals.

Documents all pertinent user information and the nature of reported problems accurately.

Records all inventory transactions accurately to maintain service and inventory part accuracy.

Assists in investigating and resolving complex installation and maintenance matters.

Instructs customers in the operation and maintenance of systems and equipment.

Ensures issues are referred to the appropriate personnel or service areas for follow-up testing.

Acts as a liaison with customers on administrative and technical matters for assigned projects.

Performs analysis on system issue trends and solutions.

High school diploma or G.E.D.

Five or more years of field support experience.

Experience working with corporate hardware, software, and equipment.

Ability to lift 45 pounds.

Authorized to work in the USA.

Deep understanding of computer hardware and software components.

Experience navigating technical issues with a high level of customer service and empathy.

Excellent verbal and written communication skills, with the ability to tailor communication styles to different audiences.

Experience working in a dynamic, fast-paced environment.

Demonstrated success in team environments, showing shared responsibility and accountability.

Strong analytical and problem-solving abilities.

Good time management and organizational skills.

Office environment.

Dress code: Business casual.