IT Field Technician

? Provides on-site field support to customers including installation, repair, and servicing of IT equipment.

? Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices.

? Assists in investigating and resolving complex installations and maintenance matters.

? Instructs customers in the operation and maintenance of systems and equipment.

? Ensures issues are referred to the appropriate personnel/service areas for follow up testing.

? Acts as a liaison with customers on administrative and technical matters for assigned projects.

? Performs analysis on system issue trends and solutions.

? Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.

? Documents all pertinent user information and the nature of problem reported with accuracy.

? Records all inventory transactions accurately to maintain service and inventory part accuracy.

? High school diploma or G.E.D.

? Five or more years of field support experience.

? Experience working with corporate hardware, software and equipment.

? Able to lift 45 pounds.

? Able to work in the USA.

? Deep understanding of computer hardware and software components.

? Experience navigating technical issues with a high level of customer service and empathy.

? Excellent verbal and written communication with the ability to tailor communication style to different audiences.

? Experience working in a dynamic, fast-paced environment.

? Shown success in team environments demonstrating shared responsibility and accountability.

? Strong analytical and problem solving ability.

? Good time management and organizational skills.

? Office environment.

? Dress code: Business casual.