IT Automation Engineer

We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you’re building product, serving customers, managing people, or running operations, AI is a tool you’re expected to use with intent, curiosity, and judgment. We don’t expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team’s AI fluency because we believe it’s a competitive advantage for every person at project44, not just our engineers.

If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.

• Own the Workato platform: build, monitor, and maintain the recipes, connections, and AI agents that automate cross-system business processes; triage and fix failed or runaway jobs
• Co-own the HR-to-IT identity lifecycle, driving the UKG Pro ↔ Azure AD sync that powers joiner/leaver/employee-change automation, including edge cases and downstream SSO coordination
• Maintain finance systems automation, including NetSuite ↔ Salesforce integrations
• Own people-data and compliance pipelines, including the Culture Amp SFTP integration and the hybrid-work compliance pipeline feeding manager dashboards and Power BI
• Serve as the go-to engineer for Retool app incidents that block Customer Success or Finance workflows

• Design, build, and operate project44's internal Project Registry — the system of record for every internal app, integration, dashboard, and AI component, along with its governance workflows
• Design, build, and operate project44's AI/Claude spend governance platform — a business-critical system for monitoring and controlling company-wide Anthropic Claude spend, including data pipelines, dashboards, Slack bot workflows, and the policy engine behind it
• Harden both systems for production use: rate limiting, kill switches, phased rollouts, and data-quality safeguards
• Author architecture documentation and decision records to support review and long-term ownership

• Triage and resolve helpdesk, escalation, and offboarding tickets across SaaS and hardware requests
• Build automation and scripts (PowerShell/Python) to collect endpoint compliance evidence for SOC 2 and third-party audits
• Handle joiner/mover/leaver operations, including account terminations and identity-sync troubleshooting

• Support major platform migrations (e.g., Slack Enterprise Grid)
• Run security review and provisioning for new MCP servers and SaaS/AI tool requests in partnership with Security/InfoSec
• Administer SSO/security configuration for vendor tools and troubleshoot integration issues
• Periodically audit service accounts and credential usage for security reviews

• Experience with Workato (or a similar iPaaS): recipe design, webhooks, debugging
• SQL and Snowflake experience (schemas, views, service accounts, performance/data-quality troubleshooting)
• Familiarity with Salesforce and NetSuite data models and integration patterns
• Experience with UKG Pro and Azure AD/Entra ID identity flows
• Depth in Microsoft Entra ID: dynamic groups, Conditional Access, enterprise applications, SCIM/SAML provisioning
• Azure hosting experience: Automation runbooks, Functions, Logic Apps, Key Vault, managed identities
• Microsoft Intune / endpoint management and device compliance experience

• Experience with Retool for building and maintaining internal apps
• Experience with Lovable or similar AI-assisted app builders
• Working knowledge of REST APIs, webhooks, and basic backend service design (auth, RBAC, rate limiting)
• Azure fundamentals: Runbooks, Table Storage, Static Web Apps, storage/containers
• Familiarity with Azure DevOps

• Hands-on experience with Anthropic Claude, OpenAI, or similar LLM platforms, including usage/cost monitoring and governance
• Familiarity with the Model Context Protocol (MCP) and standing up or reviewing MCP servers
• Experience with Slack API/bot development (slash commands, DMs, interactive workflows)

• Experience with Freshservice or a comparable ITSM/helpdesk platform
• Endpoint management and security experience (e.g., Microsoft Defender)
• SOC 2 or similar compliance audit support experience
• Scripting for operations/automation: PowerShell and Python

• Power BI experience (report/dashboard consumption and troubleshooting)
• GitHub and general version-control literacy

• A full-stack “builder” mindset — as comfortable writing a Workato recipe or SQL query as designing a small internal application end-to-end and documenting the architecture behind it
• A high degree of ownership and independence, including comfort with production incident response
• A strong written communicator, able to produce clear status updates, handover documentation, and architecture decision records
• Comfortable working across HR, Finance, Sales, Security, and Engineering stakeholders
• Prior IT support/helpdesk background is a plus

• In-office Commitment: Employees are expected to contribute to our collaborative culture by working in the office Four days weekly.

We’re designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So it’s up to us to create a company where anyone can bring their authentic self to work everyday. We’re constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It’s on every one of us.

Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We’re building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.

We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!

For any needed accommodations during the hiring process, please email recruiting@project44.com.