Sr. Account Manager (Medical Team)

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. 

 

We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home. 

 

The role of Senior Account Manager (SRAM) at Protolabs is responsible for managing between 30 to 40 high value accounts specifically in the medical device space. SRAM is tasked with selling services, acting as a key point of contact, and focusing on customer satisfaction, retention, and business growth for complex accounts. The SRAM is dedicated to driving Protolabs' growth by deeply understanding the customer’s business initiatives, needs, and challenges, and by leveraging Protolabs’ service line solutions to co-create innovative solutions. With a strong emphasis on building coaches and champions throughout the customer organization, the SRAM will play a pivotal role in expanding customer wallet share while enhancing efficiency and profitability for the mutual benefit of both the customer and Protolabs. SRAM is skilled in utilizing customer-centric tools, training, and the Protolabs’ cross-functional ecosystem to deliver the best solutions.

Proactively drives, organizes and facilitates business reviews and other customer meetings.

Aligns with customer KPI’s and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) within various levels of the customer's product life cycle & service lines.

Understands customer's business and uses that knowledge to provide solutions to penetrate the account.

Sells across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage.

Fluent in key value propositions and customer bottleneck/objections and can map a product life cycle supply chain from source to end customer.

Pursues individual development. May provide input and guidance for other team members.

Identifies key customer contacts: both champions and coaches, at multiple levels across multiple departments.

Leads and leverages account for team members(s) and other internal resources toward achieving customer expectations and growing account value.

Accountable for operational results and connected to operational excellence but spends less than 50% of time on day-to-day account operations.

Manages and grows accounts for multiple service lines and customer locations.

 

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear.  The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.