ETIC, HR Operations - Associate

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.

The Managed Services - HR Operations Senior Associate/Associate is responsible for providing HR support to clients, ensuring efficient HR operations. They manage employee data, handle HR-related queries, and assist in the implementation of HR policies and procedures. Additionally, they collaborate with various teams to streamline HR processes and enhance overall employee experience.

As a Managed Services HR Operations Senior Associate/Associate, you will contribute to delivering these activities for clients of PwC:

• Coordinate and support any transition tasks
• Upskill on any required process workflows and technologies

• Maintain accurate and up-to-date employee records in HR systems, ensuring data integrity and confidentiality e.g update contact details, emergency contacts, and benefits information
• Organize relevant documents (contracts, performance reviews, etc.)
• Archive records for compliance and reference
• Create a consistent folder structure for employee files and organize sections for legal documents, employee records, and company-specific file
• Use digital systems to store and manage files
• Develop clear naming rules for files
• Receive file creation requests
• Record or attach all employee documents to related file
• Review employee documents to related file
• Close file creation requests
• Review employee files and identify outdated or irrelevant files
• Send request to employees with outdated documents
• Receive requests with updated documents
• Obtain necessary approvals (e.g., HR manager, legal team) if needed
• Add updated documents to related files
• Inform relevant stakeholders when needed

• Address queries related to policies, benefits, payroll, and other HR functions as required

• Conduct exit interviews to gather feedback
• Send feedback to related parties

• Support in preparing required HR related reports to meet any regulatory requirements
• Ensure compliance with legal/ regulatory requirements and HC policies
• Support the implementation and communication of HR policies and procedures, ensuring employees and clients are well-informed and compliant

• Create and prioritise to-do list and allocate time for essential tasks and record activities into tracking tool to organize tasks and track progress

• Identify high-value tasks that directly contribute to HC goals
• Communicate to-do list activities to related parties and manager
• Adhere to agreed Service Level Agreements (SLAs)

• Work closely with internal teams, including payroll, benefits, and talent acquisition, to ensure seamless HR service delivery and enhance overall employee experience
• Execute tasks as directed by HR Supervisor
• Communicate effectively with clients to ensure clarity and understanding

• Develop and implement ideas to support clients and drive continuous improvement initiatives particularly related to HR processes and workflows
• Assist in the implementation of best practices and new technologies

• Knowledge & experience in the HRMS system (e.g. SalesForce, Workday, Oracle cloud HCM)
• Strong HR Knowledge: Proficient in HR policies, procedures, and compliance requirements, with a solid understanding of employee data management
• Communication Skills: Excellent verbal and written communication skills to effectively address employee queries and collaborate with clients and internal teams
• Attention to Detail: High level of accuracy and attention to detail in managing employee records and ensuring compliance with regulatory standards
• Problem-Solving Skills: Capable of identifying issues and implementing effective solutions to streamline HR processes and resolve employee concerns

• Communicates with impact
• Results driven
• Bachelor's Degree in HR / Business Management or any equivalent
• 1-3 years of professional experience
• Proficient in written and spoken English and Arabic
• Drives organizational excellence