Marketing Operations Manager

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

We’re looking for a Marketing Operations Manager to help power Relay’s next stage of growth! You’ll sit at the intersection of Marketing and Sales—turning data, insights, and automation into smarter decisions, scalable growth, and helping acquire new SMB customers and partners.

You’ll own and optimize our marketing technology stack, with HubSpot at its core, building the systems, processes, and reporting that give our teams the visibility they need to make impactful decisions. From improving marketing performance to accelerating top-of-funnel growth across our Direct and Accountant & Bookkeeper channels, you’ll play a critical role in how we acquire new SMB customers and partners.

This is an exciting opportunity to take ownership, solve complex challenges, and make a meaningful impact on how Relay grows and scales.

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  We're looking for people who are relentless, curious, and care deeply about the work. You're encouraged to apply even if your experience doesn't perfectly match the job description -- your perspective and drive matter more. We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive.

  If you require accommodations at any stage of the hiring process, please reach out to your Talent Partner.

  Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check and employment verification through Certn.

  Important Notice: Relay’s recruitment team only contacts candidates and corresponds from official corporate email addresses ending in @relayfi.com. We will never ask for sensitive personal data (such as bank account details, credit card numbers, or social security/insurance numbers) during the initial application or interview stages.

• You have 4+ years of experience in an operations role within a data-driven environment, ideally in a high-growth B2B SaaS or fintech company

• You have hands-on experience with HubSpot as a marketing automation platform, including workflows, reporting, and CRM/Marketing Hub administration

• You are proficient with CRM platforms and integrations (Salesforce, Iterable), sales productivity tools (Outreach, Gong), and enrichment providers (Clay, ZoomInfo)

• You have experience leveraging AI tools, with a proven track record of building agents and automations that solve real operational challenges

• You thrive in a hands-on role, balancing attention to detail with the ability to think strategically and see the bigger picture

• You have a passion for process improvement, with the ability to analyze complex data, identify patterns, and translate business objectives into actionable quarterly strategies

• You are a strong communicator who thrives in cross-functional environments and can translate complex information into clear, actionable insights

• You have experience building RevOps infrastructure from the ground up or scaling operations in a high-growth environment

• You have experience with go-to-market (GTM) strategies that combine product-led growth (PLG) and sales-assisted motions

• You have worked with SMBs in North America