Senior Supplier Operations Manager

Platform Ops is a fast growing team within Data Ops with a key focus on the managing the services and data that are part of the new research data platform that is organized following the principles of the data mesh.

The supplier operations management team is responsible for managing the services the data products that fuel products like Scival, Scopus, Reaxys and many other commercial offering.

The supplier operations management team is responsible for managing both internal and external partners that supply data into the data platform. Key role is performance management, agreeing goals, monitoring performance, resolving incident and leading continuous improvement initiatives. The team maintains a knowledge base on our services, documenting SLAs, Workflow description, instructions.  

• →Independently manage and monitor operational performance of assigned suppliers across data workflows (e.g., data ingestion, enrichment, validation, transformation, reporting and quality control).
• →Track SLA adherence, turnaround times, quality scores, defect rates, and productivity metrics.
• →Lead monthly performance review meetings with suppliers and present insights to internal stakeholders.
• →Identify performance gaps and drive corrective and preventive action plans.
• →Proactively escalate risks impacting service continuity, data accuracy, or timelines.
• →Act as the primary operational point of contact for assigned suppliers.

• Design and maintain Power BI dashboards to track supplier KPIs and operational health.
• Analyze large operational datasets to identify trends, inefficiencies, and optimization opportunities.
• Conduct structured root cause analysis for recurring data quality or delivery issues.
• Prepare and publish structured monthly supplier performance reports with clear executive summaries and actionable insights.
• Support demand forecasting and supplier capacity planning through data-driven analysis.

• Ensure supplier adherence to contractual obligations, data governance standards, and security policies.
• Monitor compliance with data privacy and information security requirements.
• Maintain structured governance cadence, documentation, and audit readiness.
• Support performance documentation required for commercial reviews and renewals.

• Support supplier onboarding, transitions, and scope changes.
• Manage defined operational improvement initiatives (automation, standardization, workflow optimization).
• Collaborate closely with internal domain functional teams to understand evolving requirements and ensure supplier outputs align with business and customer expectations.
• Translate business and product requirements into measurable supplier performance metrics.
• Track milestones, risks, dependencies, and stakeholder communications using structured project management approaches.

• Identify opportunities to automate manual processes within supplier workflows.
• Partner with internal teams to implement system or workflow enhancements.
• Drive productivity improvement and cost-efficiency initiatives.
• Promote a data-driven and customer-focused culture of operational excellence.

• Advanced Excel (Power Query, complex formulas, Pivot Tables)
• Power BI (dashboard development, DAX, data modeling, automated reporting)
• Tableau reporting and dashboard development (good to have)
• Strong data analysis and interpretation capability
• Experience working with large datasets and operational metrics
• Root cause analysis methodologies (5 Whys, Fishbone, etc.)

• Experience leading cross-functional operational initiatives
• Understanding of Agile and/or Waterfall methodologies
• Risk, issue, and dependency management
• Experience with MS Project, Jira, Smartsheet, or equivalent tools
• Process mapping tools (Visio, Lucidchart)

• Workflow management platforms
• SharePoint or similar collaboration tools

• Excellent written and verbal communication skills
• Ability to present complex data insights in a clear, structured, and compelling manner
• Strong stakeholder management and influencing capability
• Product-oriented thinking with strong awareness of customer impact
• Strong analytical and structured problem-solving skills
• Governance-oriented mindset with high attention to detail
• Ability to operate effectively in a global, fast-paced environment
• Proactive and results-driven approach

• PMP / PRINCE2 / Agile certification
• Lean / Six Sigma
• Power BI or Data Analytics certification

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Group Health Insurance Policy (covering self and family)
• Group Life insurance/accident policy
• Generous long-service awards
• New Baby gift
• Subsidized food provided (applies to India- Chennai)
• Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave
• Free Transport provided to and from the office (applies to India-Chennai)

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