Operations Lead - Product Change

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

• 1-3+ years in management consulting, operational transformation, operations management, or a similar role where you redesigned how a team works and documented it.
• Proven ability to manage a launch calendar: multiple concurrent rollouts against dates, with pilots, debriefs, and escalations.
• An effective writer and presenter, from adjuster-facing guides and FAQs to manager-level communications and live training.
• Fluency with business intelligence tools (Looker, Tableau, Power BI) to define adoption metrics, build reporting with a data team, and read what the numbers say.
• Detail-oriented and organized, with real comfort holding several launches in flight at different stages.
• Active use of AI tools in your own work, and interest in applying them to how launches run.
• Claims or insurance experience is helpful but not required.
• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).