Inside Sales and Branch Administrator

United States·RockfordFull Time - Hourlymid

SalesAccount Executive

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Overview

Are you highly organized, detail-oriented,

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SalesAccount Executive

Are you highly organized, detail-oriented, and looking for an opportunity to grow into a sales career? Richards Building Supply is seeking an Inside Sales & Branch Administrator to play a vital role in our branch operations. This position will begin with a strong focus on administrative and operational support, ensuring the branch runs smoothly, while providing opportunities to expand into inside sales responsibilities as training progresses.

Review and process customer invoices to ensure pricing accuracy and order completeness.
Receive and reconcile vendor shipments, confirming quantities and costs are entered correctly.
Research and resolve invoice and purchase order discrepancies with vendors, customers, and internal departments.
Process customer returns and ensure credits are issued accurately and promptly.
Manage incoming and outgoing branch credits.
Maintain accurate records and assist with operational reporting and documentation.
Collaborate with Accounts Payable and other departments to resolve issues efficiently.

As training progresses, you'll have the opportunity to grow into additional sales responsibilities, including:

Assisting customers in person and over the phone with product selection and order placement.
Building strong relationships with contractors, builders, and other industry professionals.
Supporting Outside Sales Representatives with customer needs and project coordination.
Processing sales orders, checking inventory availability, and coordinating product transfers.
Promoting new products, special offers, and company programs.

Strong attention to detail and ability to work accurately with pricing, invoices, and order information.
Excellent organizational and problem-solving skills.
Strong customer service and communication abilities.
Ability to prioritize multiple tasks in a fast-paced environment.
Proficiency with computers and Microsoft Office programs.
Previous experience in administrative support, customer service, retail, distribution, construction, or sales is preferred.
Building materials industry experience is a plus, but not required. We are willing to train the right candidate.

Stable Schedule: Full-time, Monday-Friday with consistent hours based on branch operations.
Generous PTO: 20 paid days off, including holidays and our company closure between Christmas and New Year's.
Competitive Pay: Strong compensation with overtime opportunities during peak season.
Bonus Opportunities: Eligibility for discretionary holiday and performance-based bonuses.
Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions.
401(k) with Industry-Leading Company Match
Additional voluntary benefits including disability and accident coverage.
Career Growth: Opportunity to develop into an Inside Sales role and advance within the company.
Family-Owned & Operated: More than 40 years of success built on teamwork, service, and strong relationships.