Restaurant General Manager (RGM)- Quick Service Restaurant

As a Restaurant General Manager (RGM), you will lead a quick service restaurant to consistent operational excellence by inspiring, developing, and guiding your team to deliver on company standards, policies, and procedures while creating exceptional guest experiences.

• Champion CHAMPS standards by leading the team to consistently exceed expectations in Cleanliness, Hospitality, Accuracy, Maintenance, Product, and Speed of Service.
• Manage restaurant shifts in line with company policies, driving sales growth, efficiency, and profitability.
• Forecast and schedule labour effectively to meet operational and business demands.
• Implement and maintain controls to ensure the safety and security of employees, customers, property, and company funds.
• Oversee stock management and cost controls to maximise sales and profitability.

• Achieve Business Scorecard targets.
• Lead and execute local store marketing initiatives.
• Monitor performance trends and take proactive corrective action where required.

• Recruit, train, coach, and develop a high‑performing team.
• Build an inclusive, positive, and high‑energy work environment.
• Lead with heart, role‑modelling company values and fostering strong engagement and accountability.

• 3–5 years’ management experience within Hospitality or the Quick Service Restaurant (QSR) industry.
• Strong English communication, numeracy, and MS Office skills (Teams, Excel, Word).
• Grade 12 (NQF Level 4) is required; a relevant tertiary qualification is advantageous.
• A genuine passion for product quality, customer service excellence, and pride in the KFC brand.
• Based in the Cape Town / Western Cape area (advantageous).

Only shortlisted candidates will be contacted for interviews.

• This role may evolve in line with business needs; any changes will be communicated accordingly.
• Additional duties may be assigned as required by the business.
• We are committed to Diversity, Equity, Inclusion, and Belonging, and all appointments will be made in line with these principles.