Internal Sales Manager | Aluminium Windows & Hardware | Cape Town

Our client in the Aluminium windows and doors hardware industry is looking for an Internal Sales Manager to join their team in Cape Town Responsibilities: Sales Represent the administrative sales engine for all things sales related, eg quoting, invoicing, credit notes Understand the customer’s business and needs Grow customer count, basket, spend and GP% Stock Emphasize selling stock on shelf Consistently reduce excess stock in a deliberate and commercially astute manner Market Intel Translate market intel into deliberate tactics to maximise market share, sustainability and profitability Clear fabricator vs distributor strategy implementation Product knowledge leadership Know-your-customer (KYC) - enhance the customer’s business People Active custodian of companies core values Active, positive, specific, consistent coordination and management of team Ensuring team members have clear daily, weekly, monthly targets and clear, deliberate, robust tactical plans that support the achievement of those targets Motivator and discipline setter. An ability to read the room and implement action accordingly Proficient in disciplinary action Administration Management of age analysis and customer account status before processing orders Adherence to all operating processes Consistent management of Outstanding Sales Order Report Active stock management Requirements Matric / Grade 12 (essential) A relevant qualification in Sales, Business Management, Marketing, or Administration would be advantageous 3–5+ years’ experience in internal sales, sales coordination, or branch sales support Previous experience in the aluminium, hardware, building materials, construction supply, or related technical product industry Proven experience in leading or supervising an internal sales team Strong understanding of sales administration, quotations, order processing, and customer account management Sound knowledge of customer service principles and maintaining long-term trade relationships Ability to work in a fast-paced, target-driven sales environment Strong commercial acumen with the ability to manage turnover, gross profit, margins, and sales targets Experience with pricing, discount structures, and margin control Good understanding of stock availability, back orders, lead times, and delivery coordination Proficiency in Microsoft Office, especially Excel, Outlook, and Word Strong administrative accuracy and attention to detail Excellent verbal and written communication skills Strong problem-solving and conflict-resolution ability Professional, confident, and customer-focused approach Ability to coach, motivate, and hold an internal sales team accountable Strong time management, organisation, and follow-through Benefits • Basic: R35,000 (candidate dependent) • Incentive policy: 13th and 14th cheques included in December pay run and dependent upon Company and personal performance as measured vs specific KPIs • Pension contribution from Company 8% (tax free and in addition to salary) • Momentum Health4Me medical benefit #LI-KT1