Shopback 26mo ago

Business Development Lead (SMB Accounts)

Hong Kong·Hong KongFull-timelead

SalesBusiness Development ManagerBusiness Development

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Quick Summary

Overview

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America.

Technical Tools

chatgptecommercefintechmentoringpeople-managementstakeholder-management

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$900 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

Lead and execute ShopBack’s SMB merchant acquisition strategy, with a strong focus on scaling ShopBack Pay

Own the end-to-end build of the SMB Business Development function — including hiring, developing, and scaling a high-performing team of Business Development Executives from the ground up

Operate as a player-coach: carry individual acquisition targets and directly close SMB merchant partnerships, while setting the standard for sales excellence within your team

Manage, coach, and develop your team, driving performance, accountability, and growth through hands-on mentorship and structured guidance

Own and close high-impact SMB merchant partnerships, with strong F&B industry connections as a plus

Stay updated on industry trends, competitor activities, and market dynamics to identify new opportunities and stay ahead

Collaborate with cross-functional teams (e.g. Operations, Account Management, Marketing) to ensure alignment and successful implementation of ShopBack Pay initiatives

Provide feedback to improve and streamline the sales cycle through optimized operational processes and scalable playbooks

Provide ongoing support to merchant partners, understanding their needs and optimizing their experience with ShopBack Pay

Bachelor’s degree in Business Administration, Marketing, or a related field

Minimum 4+ years of experience in Business Development or Account Management, preferably in technology, e-commerce, fintech, or platform businesses

Proven ability as an individual contributor in sales or partnerships, with a track record of closing deals and driving merchant acquisition

Experience in people management or strong potential to build and lead a team from scratch, with the ability to coach, motivate, and performance-manage others

Strong presentation and stakeholder management skills, with the ability to articulate complex concepts clearly and persuasively

Excellent interpersonal skills combined with strong analytical and problem-solving capabilities

A self-starter with a can’t-is-not-an-option mindset — resilient, adaptable, and not discouraged by setbacks

Ability to thrive in a fast-paced, high-growth environment while juggling multiple priorities with accuracy and ownership

Hungry and driven to be part of building and scaling a successful business in a startup environment

Passionate about leading an ambitious team and making a meaningful commercial impact across the region

Determination to excel in one of the fastest-growing tech startups

AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

Career growth opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on performance.
Candid, open, and collaborative culture where feedback is valued.