Inside Sales Representative SA (Remote)

We are seeking a motivated and customer-focused Inside Sale Representative - promotional products to join their team. This role is responsible for building strong client relationships, managing accounts, and ensuring customer satisfaction while driving sales growth.

• →Serve as the primary contact for all matters related to assigned accounts or territories.
• →Build and maintain long-term, positive relationships with clients.
• →Ensure timely and successful delivery of products and services that align with client needs and company objectives.
• →Maintain comprehensive knowledge of accounts and contacts within your territory.
• →Update and manage customer data in the CRM system.
• →Meet or exceed assigned revenue goals.
• →Make a minimum of 30 outbound calls per day to engage with clients and prospects.
• →Create and send targeted email campaigns and promotional blasts on a weekly or biweekly basis.
• →Respond to all customer emails within one hour or less.
• →Handle inbound customer calls and inquiries professionally.
• →Become a subject matter expert on the clients products, pricing, and decoration methods.
• →Provide proactive and reactive recommendations to customers for products and projects.
• →Create and deliver virtual product presentations tailored to client needs.
• →Follow up on all leads, opportunities, sample requests, and projects.
• →Enter and manage sample requests.
• →Resolve customer issues and escalate challenges when necessary.
• →Identify opportunities for upselling and cross-selling.
• →Provide backup support to fellow team members as needed.

• Minimum 2 years of experience in inside sales or a similar customer-facing role.
• Strong communication and influencing skills, with the ability to engage stakeholders at all levels.
• Proven track record of delivering customer-centric solutions.
• Experience with CRM and ERP systems.
• Excellent organizational skills and attention to detail; able to manage multiple projects simultaneously.
• Strong listening, negotiation, and presentation abilities.
• Effective verbal and written communication skills.
• Minimum of 2 years of completed college coursework; a degree is preferred.
• Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and Access.
• Ability to compile and interpret sales reports.
• Prior experience in the promotional products industry is required.