Banking Operations Administrator

At Snappi, we're building a neobank from the ground up. Our mission is to empower financial freedom through technology, offering innovative and transparent digital banking solutions.

Join us in reshaping the financial landscape!

We are looking for a Banking Operations Administrator to join our Banking Operations team. You will run the day-to-day back office for account administration and seizure orders, handle consumer lending requests, manual legal entities onboarding and support funds transfer and card-related requests.

• Manual onboarding, account opening and closing (merchants; exceptions for individuals)
• Monitoring reconciliation and settlement of snappi transactions
• Issuing account statements and certificates (e.g., interest income)
• Handling queries on account fees/pricing and exceptions on account access or deposit interest
• Processing seizure orders (e-seizures) from AADE, e-EFKA, courts and other creditors:

• Supporting customer requests on transfers (recalls, reversals, investigations, Verification of Payee queries
• First-level review of transfer exceptions and alerts, escalating to the Funds Transfers and AML teams

• Handling customer requests coming through Customer Service
• Pay Later returns, disputes and exceptions
• Pay Later / Early Salary statements, and support for future loan products

• First-level handling of card-related requests from Customer Service and escalation to the Cards team

• Preparing operational and regulatory reporting for the above areas
• Documenting procedures and improvements, including automation opportunities
• Taking part in testing (UAT) of new features and products with Product and IT

• Bachelor’s degree in Finance, Economics or Business, or equivalent banking experience
• 3  years’ experience in banking sector
• General knowledge with seizure orders and the related framework (e-seizures, unseizable accounts)
• General knowledge of retail lending (consumer loans, Pay Later, loan lifecycle)
• General understanding of payments and funds transfers (SEPA, SEPA Instant, TARGET/T2, DIAS, PSD2)
• General awareness of AML and sanctions screening
• Basic understanding of card payments (schemes, disputes/chargebacks)
• Working knowledge of GDPR in a banking context
• Advanced Microsoft Office knowledge
• Strong attention to detail and a control mindset
• Clear verbal and written communication; strong collaboration skills
• Problem-solving attitude and ability to work in a fast-paced environment
• Fluent Greek and English