Shift Manager, Premium Services

To oversee and give support to the overall operations of the department during each work shift. To conduct a briefing to relate general or operational information or any new instruction to the hosts. To assign job tasks with guidance to hosts on assigned locations. Identify potential players to build up a good rapport to drive incremental visitations to our venue. Monitoring and approving complimentary items offered to players in accordance with company guidelines and policy. Proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary. To assist with providing solutions and service recovery regarding guests’ concerns and important issues raised by on-floor hosts. To initiate ideas to improve operation workflow, collection of customer data, procedures, and human contact. Cohesive relationships with other departments – maintaining professional and correct communication with other staff. To monitor Hosts accomplishment with their daily KPIs (Key Performance Indicator). To ensure hosts provide a high standard of customer service that exceeds customers’ expectations through anticipating, attentiveness, and responding to customer’s needs and problems with urgency and displaying friendliness and courtesy. Gathers feedback from patrons to enhance the development of new events and other incentives in the property and promote in-house programs and promotions, as well as assist Event & Promotion in the execution of events & promotions. Requirements College degree holder. With 3-5 years relevant experience in Gaming Industry