Inside Sales Rep - 20347

• Work a high volume of warm, mostly paid inbound and outbound leads by phone
• Quickly engage new inbound leads (speed-to-lead) and re-engage aged leads and prior no-shows through database reactivation
• Qualify leads for homeownership, decision-maker, budget, and timeline before booking
• Book qualified in-home appointments and set them up to hold
• Run confirmation and reminder cadences (call, text, email) to minimize cancellations and no-shows
• Follow up persistently on unsold, undecided, and rehash leads

• Hit daily and weekly activity and outcome targets (dials, talk time, contact rate, set rate, sit/issue rate)
• Track and report on personal metrics; adjust approach to keep conversion high
• Contribute to call scripts, objection handling, and follow-up sequences

• Mentor and support a junior appointment-setter; model best-practice call handling
• Keep the CRM clean and current with accurate dispositions, notes, and next steps
• Coordinate with the field/sales team on scheduling and routing
• Handle light admin and follow-up tasks to keep the pipeline moving

• Proven inside sales, appointment-setting, or high-volume phone sales experience with a U.S. customer base
• Clear, neutral, easy-to-understand spoken English (our customers skew older and respond best to an easy-on-the-ears accent)
• Track record of hitting conversion and booking targets in a metrics-driven role
• Comfortable with CRMs, dialers/VoIP, and a standard remote setup (headset, reliable high-speed internet, quiet workspace)
• Full Eastern Time overlap and comfort in a fast-paced, quota-based environment
• Coachable, resilient, and organized about follow-up
• AI-literate (comfortable using tools like ChatGPT/Claude in daily workflow)

• Experience mentoring or leading other reps/setters
• GoHighLevel CRM experience
• Home services, remodeling, or big-ticket in-home sales background
• Experience with power/auto dialers and text/email follow-up automation

You are a confident, resilient closer of appointments who treats every lead like it costs money — because it does. You're warm on the phone, hard to shake on objections, and organized about follow-up. You want to grow into leading a team and are motivated by performance-based upside.