Logistics Specialist - 20319

Role: Logistics Specialist (Off-Hours & Weekends)
Priority Location: Philippines
Working Hours:

• Hire 1: Monday–Friday | 6:00 PM–1:00 AM Pacific Time (35 hours)

• Hire 2: Thursday–Monday | 1:00 AM–8:00 AM Pacific Time (35 hours)

Type of contract: Independent Contractor
Type of job: Remote

The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.

About the Role: The Logistics Specialist is responsible for monitoring and managing temperature-sensitive shipments during evenings, overnight hours, and weekends to ensure uninterrupted cold-chain operations. Working independently during off-hours, this role serves as the primary point of oversight for active shipments by tracking freight movement, identifying transit exceptions, coordinating with carriers, communicating proactively with customers, and maintaining accurate logistics records. The ideal candidate is detail-oriented, highly autonomous, and thrives in fast-paced logistics environments where timely decision-making and operational precision are critical.

Key Responsibilities

• Monitor real-time movement of temperature-controlled shipments across multiple carriers and logistics partners

• Track shipment milestones, courier transitions, and estimated delivery times

• Identify and respond proactively to delays, missed connections, and delivery exceptions

• Provide timely updates to customers regarding shipment delays or changes

• Respond to off-hours shipment inquiries from customers and carriers

• Escalate urgent delivery issues to the appropriate logistics partners

• Prepare clear shift handoff notes for the daytime operations team

• Investigate delayed or stalled shipments through carrier portals and phone outreach

• Coordinate with carriers to resolve delivery issues efficiently

• Maintain accurate shipment records within internal logistics systems and ERPs

• Ensure data accuracy across shipment tracking systems

• Identify recurring logistics issues and recommend process improvements

• Support continuous improvement of shipping workflows and operational reporting

• 2+ years of experience in logistics, freight coordination, supply chain operations, dispatch, or track-and-trace monitoring

• Experience managing high-volume or time-sensitive shipments

• Strong written and verbal English communication skills

• Proficiency with logistics software, ERP systems, carrier portals, Microsoft Office, Google Workspace, and intermediate Excel/Google Sheets

• Ability to work independently during evenings, overnight shifts, or weekends with minimal supervision

• Experience supporting cold-chain logistics or highly perishable products (food, pharmaceuticals, etc.)

• Familiarity with U.S. domestic shipping networks and carrier exception management

• Experience working with third-party logistics (3PL) providers and freight carriers

• Highly organized with exceptional attention to detail

• Strong critical thinking and problem-solving abilities

• Proactive, reliable, and able to make sound decisions independently

• Calm under pressure in fast-paced operational environments

• Strong sense of ownership and accountability

• Committed to maintaining consistent attendance and schedule reliability