Patient Care & Program Coordinator (Part-time) - 21357

High-Touch Experience: Communicate with warmth, high emotional intelligence, and professional empathy—building strong relationships with patients undergoing intensive treatments.

Proactive Reassurance: Clearly explain administrative next steps, remain calm when supporting anxious or frustrated patients, and maintain strict patient confidentiality.

Healthcare & Patient Coordination Background: 2–4+ years of professional experience as a Patient Care Coordinator, Medical Coordinator, Patient Navigator, Clinical Administrative Assistant, or Care Manager.

Medical Terminology & Protocol Comprehension: Ability to read, understand, and discuss structured medical protocols, laboratory requirements, and standing orders from an administrative perspective.

Communication & High EQ: Outstanding written and spoken English with exceptional emotional intelligence, warmth, and phone etiquette.

Long-Term Workflow Management: Exceptional organizational skills with a proven track record of managing multi-month, recurring task workflows across large patient rosters.

Boundary Discipline: Clear understanding of the strict line between administrative patient support and clinical medical advice.

Prior experience supporting functional medicine, regenerative medicine, integrative health, executive wellness, or specialized elective medical practices.

Hands-on experience collecting Patient-Reported Outcomes (PROs) and managing lab kit logistics.

Touchpoint Completion Rate: Percentage of planned 12-month patient touchpoints successfully completed (including rescheduled appointments).

Show-Up & Appointment Retention: Maintaining high patient show-up rates for physician consultations and functional check-ins.

Lab Completion Velocity: Minimizing delays between lab kit issuance and verified lab result completion.

PRO Data Capture: 100% accurate, on-time collection and logging of Patient-Reported Outcomes (PROs) across all active patient files.