Sales Development Representative - 20855

Role: Sales Development Representative
Priority Location: Philippines
Working Hours: Monday-Friday, 9am-5:30pm PH time
Target Start Date: ASAP (Urgent Hiring)

The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.

An e-commerce company specializing in premium mycology products and cultivation supplies.

We are seeking a dedicated Sales Development Representative to join our team and help bring premium mycology cultivation tools to researchers, labs, and enthusiasts worldwide.

In this role, you will be the heartbeat of our outreach strategy, turning cold leads into long-term partnerships. You won’t just be managing orders; you’ll be the primary point of contact for our clients, guiding them from their initial inquiry to successful delivery. If you thrive on high-volume outbound activity, excel at navigating objections, and are passionate about building a sustainable, high-performing sales career, we want to hear from you.

Key Responsibilities:

Client Prospecting

• Identify potential clients (labs, researchers, mycology groups, and relevant institutions).
• Research accurate contact information (email and phone) for decision-makers.

Cold Outreach

• Send at least 50 personalized cold emails per day using approved messaging and templates.
• Make at least 25-50 calls per day to qualified leads, and update CRM accordingly.
• Execute follow-up sequences (e.g., around 3, 7, and 14 days after the initial email) and keep outreach activity logged.

Order Management

• Send pricing materials, catalogs, and quotes to interested leads.
• Prepare purchase orders and invoices with payment terms set to 100% payment in advance for all orders.
• Coordinate shipping only after full payment has been received and cleared, and track deliveries in the systems used by GnosisLabz.

Customer Service and Retention

• Respond to customer inquiries within 24 hours.
• Resolve shipping and delivery issues, escalating to the Manager if unresolved within a reasonable period (e.g., 48 hours).
• Follow up after delivery to gather feedback and encourage reorders and long-term relationships.

Recurring Orders

• Reach out to recurring customers (e.g., about one week before month end) to manage reorders.
• Maintain accurate records of recurring orders in the tools used.

• Sales Experience: 2+ years in professional outbound sales roles, such as SDR, BDR, or dedicated appointment-setting positions.
• Technical Proficiency: Demonstrated expertise with platforms like HubSpot, Notion, Asana, VoIP, and ChatGPT or similar AI tools is strongly preferred, alongside mandatory experience with comparable sales systems.
• Communication Proficiency: Exceptional command of spoken English, characterized by a sophisticated, professional, and highly fluent delivery.
• Activity Volume: Fully comfortable executing a high-frequency outbound strategy, averaging over 50 emails per day.
• Resilience & Engagement: Superior ability to navigate objections combined with relentless persistence and thorough follow-up protocols.
• Mindset & Accountability: Possesses a goal-oriented, competitive nature with a deep sense of personal responsibility for individual results.
• Operational Excellence: Highly organized professional who thrives when operating under rigorous, performance-driven key metrics.