Service Delivery Manager (North America)

Remotemid

OperationsService Delivery Manager

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Quick Summary

Overview

Job Title: Remote Service Delivery Manager Location: Fully Remote (Must align with North America or APJ business hours; candidates from South America are encouraged to apply) Employment Type: Full-time / Contract Reports To: Program Director Job Overview We are seeking two Service Delivery…

Key Responsibilities

Customer Advocacy: Serve as the primary customer-facing representative for your region, building trusted relationships and ensuring ongoing satisfaction.

Requirements Summary

Experience: At least 3 years of experience as a Service Delivery Manager, Customer Success Manager, or a similar client-facing role in IT services or enterprise technology. Language Skills: Well-spoken and well-written English is required.

Technical Tools

customer-successcustomer-support

Responsibilities

~1 min read

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Technical Acumen: Strong background in customer relationship management and issue resolution, with a familiarity with ServiceNow or other IT service management platforms.

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Collaboration: Proven ability to coordinate across distributed teams and global stakeholders.

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Problem-Solving: Excellent communication and problem-solving skills with a proactive approach to issue management.