Enterprise Account Manager (UK)

Spreedly is the world's leading Open Payments Platform. Founded in 2007 and headquartered in Durham, NC, the company gives mid-market and enterprise businesses the infrastructure to connect to any payment gateway, processor, or fraud tool through a single API. The platform is vendor-agnostic by design, meaning customers are never locked into a single provider and never need to rebuild their payments stack to access new capabilities.

Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Key products and services include:

Connect — A unified API that integrates with hundreds of payment gateways, processors, and alternative payment methods worldwide, including digital wallets. Merchants access the global payments ecosystem through one connection.
Vault — A PCI-compliant secure repository for payment methods. Merchants store card data once and reuse it across any payment service, reducing PCI scope and protecting cardholder data at scale.
Optimize — Workflow-driven routing and retry logic that directs each transaction to the best-performing gateway in real time. On average, 7.9% of failed transactions succeed immediately when retried on a secondary gateway. This is where merchants recover lost revenue and increase authorization success rates.
Protect — A flexible fraud and authentication layer, incorporating advanced fraud tools and 3DS. Following Spreedly's acquisition of Dodgeball in September 2025, fraud orchestration and payment optimization now operate within the same platform.
Resolve — Centralized management and reporting that reduces operational silos, strengthens security, and improves billing control across a merchant's entire payment operation.

We describe our team as "Spreedlings": diverse, forward-thinking, and driven by a shared belief that a more open payments ecosystem benefits everyone. The company operates with a culture built on transparency, courageous collaboration, and self-driven leadership. The team values simplicity in both product and process, and approaches problem-solving with genuine curiosity.

Own a book of high-value customer accounts (~$3M+ in ARR)

Lead account planning and deliver quarterly business reviews with clear success metrics

Build strategic multi-threaded relationships across customer organizations

Conduct strategic account planning and maintain a proactive customer engagement cadence

Collaborate cross-functionally to unblock value and influence internal roadmap decisions

Accurately forecast retention, expansion, and potential risk within your portfolio

Analyze product usage and customer data to identify growth opportunities and risks

Drive execution on renewal and upsell strategies, including contract structuring

Provide market and customer insights to inform GTM evolution and segmentation strategy

Contribute to customer stories, reference programs, and pricing feedback loops

Leverage AI tools to enhance account planning, data analysis, and customer insights

3+ years of experience in Account Management, Customer Success, or B2B SaaS Sales,  with quota-carrying or expansion responsibilities

Experience with consumption-based or API-first SaaS models

Proven track record managing $3M+ ARR with high retention and growth outcomes

Excellent communication, value-based selling, and stakeholder management skills

Operational discipline with systems like Salesforce, Clari, and account planning tools

Ability to independently manage multiple priorities while influencing cross-functional outcomes

Willingness to travel

Background in payments, fintech, or infrastructure SaaS

Operational comfort in hybrid customer models (e.g., self-serve, mid-market, enterprise)

Experience in startup-to-growth SaaS stages, including operational scaling

Demonstrated success during high-growth scaling periods ($20M–$100M ARR)

Experience navigating evolving product offerings and pricing models

Competitive salary + Equity

Group Life Assurance and Disability Coverage

Health Cash Plan through HealthShield that includes a variety of wellness benefits

Pension contribution

Open Paid Time Off policy + 12 weeks paid leave for new parents

Monthly home working and digital lifestyle stipend, new MacBook, and one-time accessory reimbursement

$1,000 annual professional development stipend

Flexible, remote-friendly work environment

Visits to HQ in Durham, North Carolina (US) for remote employees