manager, engineering - Platform Engineering - Partner Technology

Now Brewing – Manager, Engineering! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and its rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As the manager, Engineering, you will play a critical role in advancing our enterprise technology solutions, supporting the platforms that underpin in-store partner tooling. This role sits at the intersection of Partner Tech, Retail Operations, and Enterprise Data & Analytics, driving platform-based solutions that balance standardization, flexibility, and innovation at scale. You will execute the strategy, engineering, and delivery for Digital Experience platforms, ensuring these systems operate as enterprise-grade, resilient, and extensible capabilities that unlock business outcomes—not just point solutions. These products are at the heart of shift execution and should increasingly leverage AI and intelligent automation to improve productivity, accelerate decision-making, and enhance problem solving for partners and operators. As a Manager, Engineering, you will… · Lead core engineering quality and reliability – Establish engineering practices that improve platform stability, test coverage, defect prevention, and production readiness across Partner Tech platforms · Own QA and testing strategy – Lead functional, regression, integration, end-to-end, performance, and release validation practices in partnership with product, engineering, business, and vendor teams · Drive disciplined release management – Plan and coordinate releases, change readiness, deployment calendars, go/no-go decisions, cutover activities, and post-release validation for business-critical partner platforms · Lead sustainment and production support – Oversee incident, problem, change, release, monitoring, and vendor support practices to protect business continuity and reduce recurring operational issues · Improve automation and engineering efficiency – Advance test automation, deployment automation, monitoring, and operational playbooks that increase speed, consistency, and confidence in releases · Develop a high-performing engineering and quality team – Coach engineers, SDETs, QA partners, and sustainment resources while building strong ownership, accountability, and continuous improvement practices · Partner across product, business, technology, and vendors – Build trusted relationships with cross-functional teams to manage dependencies, remove blockers, improve support handoffs, and deliver measurable platform outcomes · Bring a partner-first mindset – Ensure engineering decisions, sustainment priorities, and release execution support reliable experiences for Starbucks partners and the business teams that rely on these platforms every day We’d love to hear from people with… · 8+ years of experience in software engineering, quality engineering, platform operations, release management, or enterprise application sustainment · 5+ years managing complex enterprise platforms, application development efforts, QA/testing programs, or production support functions · 3–5 years leading or managing technical teams, including engineers, SDETs, QA analysts, sustainment resources, or vendor delivery teams · Experience improving engineering productivity through test automation, CI/CD practices, release tooling, scripting, or operational automation · Bachelor’s degree in Computer Science or related field · Experience leading release readiness, defect triage, regression planning, integration testing, user acceptance testing, and post-production validation · Experience with monitoring, logging, alerting, service management, and operational health practices for production platforms · Strong understanding of incident, problem, change, release, and sustainment management practices, including vendor coordination and support model governance · Proven ability to lead cross-functional teams through complex delivery, testing, release, and sustainment activities in a fast-paced environment As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. *If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We do our best work when we are together, which is why we are onsite 4 days per week in the Nashville office. Join us and inspire with every cup. Apply today! Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.