Enterprise Account Manager (North America / East-Coast)

SwiftConnect is seeking a proactive and relationship-driven Enterprise Account Manager.  This role will focus on managing high-value enterprise partnerships, ensuring successful tenant deployment, driving renewals and expansions, and cultivating new landlord relationships through Enterprise tenant engagement. You’ll serve as a key partner to both internal teams and external stakeholders, ensuring seamless execution and long-term success. Above all, you will be the customer’s trusted advisor at SwiftConnect — the single person they turn to for guidance, advocacy, and partnership across their entire lifecycle with us.

You’ll work cross-functionally with Portfolio Managers, Partners, and Product teams to drive adoption of SwiftConnect’s workplace access platform, helping enterprises modernize the way users move from the Street-to-Seat. This is a high-visibility role ideal for a self-starter with experience managing and growing complex enterprise accounts in a SaaS or workplace technology environment.

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• Act as the primary point of contact for assigned enterprise accounts, assuming full relationship ownership from Sales and executive leadership post-close.

• Prioritize tenant deployments and coordinate successful implementation in collaboration with cross-functional teams

• Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals.

• Own and execute a regular standing meeting cadence with each enterprise account (e.g., monthly or bi-weekly check-ins) to maintain relationship continuity, surface risks early, and track progress against goals.

• Own the full contract renewal cycle for assigned accounts — from early-stage planning and risk assessment through negotiation and execution — ensuring on-time renewals and contract growth.

• Host and support launch activities and renewal events for assigned accounts.

• Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization.

• Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes.

• Drive mobile credential adoption and user growth within each account, partnering with customers to increase active mobile user counts as a key expansion lever.

• Identify and target new landlords based upon Street-to-Seat offerings within your Enterprise Accounts.

• Engage and onboarding new potential landlords through Enterprise Accounts with the CRE Portfolio Managers.

• Transition landlords to CRE Portfolio Managers after agreement execution

• Build and maintain vertical-specific relationships with strategic partners, including HID, Allegion, Wavelynx, Apple, and Google.

• Serve as a trusted advisor to enterprise stakeholders across workplace experience, security, IT, and real estate functions
  Represent SwiftConnect at customer-facing events and industry engagements

• Cultivate customer advocates/champions who can provide references, case studies, and support expansion efforts.

• Conduct 6–8 high-quality meetings per week with enterprise customers, and partners

• Host and participate in tenant events and deployment kickoffs to drive engagement and satisfaction

• Gather structured customer feedback and satisfaction measures (e.g., surveys, sentiment tracking) to inform account strategy.
  
  

• Maintain an accurate and up-to-date account expansion and renewal pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts.

• Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status.

• Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution.

• Capture and relay customer insights systematically to product and operations teams to influence roadmap and process improvements.

• Leverage customer success tools to track usage, adoption, and support engagement for portfolio health visibility.

• 5+ years of experience in enterprise account management, customer success, or partnership.

• Excellent communication and relationship-building skills.

• Ability to manage multiple stakeholders and prioritize competing demands.

• Familiarity with smart access systems (e.g., HID, Allegion, Wavelynx) and enterprise platforms (e.g., Apple, Google) is a plus.

• Comfortable hosting events and client-facing engagements.

• Highly organized, strategic thinker with a proactive mindset