Senior Solutions Engineer

We are the company that stands behind the spectacular success of CKEditor, used by millions of people around the world. At CKSource we produce software components that other developers use to build their applications (WYSIWYG editor, file manager, document converters, etc.). Our flagship product is CKEditor 5 – an open-source, modern TypeScript rich text editor with custom data model and virtual DOM.

We are part of Tiugo Technologies, a launchpad for new developer platforms, helping software companies accelerate growth, increase operating efficiency, and scale their business. Tiugo contains a suite of brands that are API-first, market-leading developer platforms focused on content creation and digital collaboration. Tiugo’s current family of brands includes CKEditor, TinyMCE, ButterCMS, and Uploadcare.

Together our products have powered millions of software applications and websites. Enabling content and communication in everything from Microsoft to NASA, you might not know our name, but you’ve probably used our software.

As part of a portfolio of best-in-class developer tools, we are looking for a Senior Solution Engineer who will become the technical bridge between our products and our customers. You will work closely with the sales team, supporting the entire customer journey – from pre-sales discovery through onboarding to ongoing technical success.

The perfect candidate combines strong technical skills with a natural ability to build relationships, communicate complex concepts clearly, and think in terms of customer value.

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  supporting the sales team in pre-sales calls by providing technical expertise, answering prospect questions, and addressing technical concerns;

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  preparing and delivering tailored product demos based on customer requirements and specific use cases;

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  conducting technical support calls and providing L1 technical support to customers;

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  running customer onboarding sessions to ensure smooth adoption of our products;

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  preparing technical documentation, integration guides, and product briefs for the sales team;

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  building and maintaining relationships with customers, proactively engaging to ensure their success;

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  collecting customer feedback and translating it into actionable insights for the product and GTM teams;

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  creating and maintaining a knowledge base – playbooks, ready-made solutions, FAQs, and best practices;

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  writing workarounds, simpler implementations, and integration examples for customers;

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  continuously deepening your technical knowledge of our products and the broader ecosystem.

• 4+ years of experience in a customer-facing technical role (Solution Engineer, Sales Engineer, Pre-Sales Engineer, Technical Account Manager, or similar);

• strong communication, storytelling, and active listening skills;

• familiarity with CMS platforms, rich text editors, or content management ecosystems;

• experience with Salesforce;

• projects portfolio on GitHub;

• experience creating technical documentation or contributing to knowledge bases.

• Screening call - a Zoom call with the HR team to get to know each other, discuss your experience, and answer your questions about the role and the company;

• Technical interview - a conversation with Kacper Tomporowski (Engineering Manager) and Filip Tokarski (Senior Solution Engineer) to assess your technical knowledge, understanding of web technologies, and ability to translate complex concepts into clear explanations;

• Sales skills & stakeholder fit - a meeting with Rafał Stalewski (Head of Sales), Ludwika Słowikowska (Head of Customer Success), and Wojciech Cichoń (Senior Product Marketing Manager)  to evaluate your communication style, customer-facing skills, and how you approach pre-sales scenarios and stakeholder management;

• Practical task & presentation - a short take-home assignment followed by a live presentation, simulating a real customer demo or technical walkthrough based on a given use case.