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Ttecdigital4mo ago
PHP 0–1/yr

AWS Solutions Engineer

Manila · ManilaRemoteFull-Timemid
OtherAws Solutions Engineer
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Quick Summary

Overview

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same,

Technical Tools
OtherAws Solutions Engineer
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a Solutions Engineer to join our growing AWS Contact Center practice. In this role, you'll be a key technical contributor supporting our pre-sales and go-to-market initiatives, developing customer-facing solutions, and enabling our delivery teams with reusable assets and accelerators.

This is a 100% remote role! Candidates must be willing to interview and work within US-based time zones for this full-time opportunity.

    • Solution Development & Pre-Sales Support
  • Develop technical solutions and architecture diagrams for customer proposals and RFP responses
  • Create Statements of Work (SOWs) that translate business requirements into actionable technical delivery plans
  • Support RFP/RFI responses with technical content, solution narratives, and validating responses
  • Collaborate with Solutions Architects to refine and validate solution designs
    • Enablement & Documentation
  • Produce technical documentation, solution guides, and best practice content
  • Create go-to-market collateral including solution briefs, technical white papers, and presentation materials
  • Maintain our internal knowledge base of AWS contact center solutions and integration patterns for use in our RFP
  • 5+ years of experience in technical pre-sales, solutions engineering, or contact center consulting
  • Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)
  • Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar)
  • Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io, or AWS Architecture icons
  • Strong technical writing skills with experience developing SOWs, RFP responses, or technical proposals
  • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
    • Preferred Qualifications
  • AWS Certifications (Solutions Architect, Developer, or specialty certifications)
  • Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics)
  • Familiarity with IaC tools (Terraform, CloudFormation, CDK)
  • Experience building demos or POCs for enterprise customers
  • Knowledge of AI/ML services for contact centers (Lex, Bedrock, Transcribe, Comprehend)

    • Listing Details

    Posted
    December 23, 2025
    First seen
    March 26, 2026
    Last seen
    April 23, 2026

    Posting Health

    Days active
    27
    Repost count
    0
    Trust Level
    43%
    Scored at
    April 23, 2026

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