Account Manager

The Account Manager plays a key role in driving client engagement, onboarding quality, revenue contribution, and conversion across the UK. This role manages a portfolio of incoming leads and active clients, ensuring they receive high quality service from first contact through trading activation and handover to longer term relationship teams.

You will balance commercial performance with exceptional client experience, helping sustain the UK position as a top performing region. This includes delivering high contact volumes, identifying high value clients early in the funnel, supporting complex onboarding cases, and collaborating with cross functional teams such as AML, Operations, and Product.

• Manage inbound applications and lead pipelines, delivering timely follow ups to maximise conversion & contact rate.
• Guide clients from initial enquiry to live trading, including platform walkthroughs, product explanations, and onboarding support.
• Maintain exceptional communication standards across email and phone, consistent with UK team benchmarks.
• Identify and escalate high value or complex prospects requiring enhanced onboarding.

• Handle onboarding requirements end to end, ensuring accuracy in documentation and compliance checkpoints.
• Maintain accurate CRM (Salesforce) records and contribute to the region’s high data quality standards.
• Support follow up volume requirements to sustain or exceed team engagement KPIs

• Collaborate with AML, Operations, Product, Marketing, and Strategy teams to improve conversion, retention, and client experience.
• Proactively flag market changes or client sentiment insights that influence acquisition and retention metrics.

• Mentor junior team members where required, contributing to continuous improvement and internal knowledge-sharing.
• Uphold team culture around excellence, communication standards, and operational discipline.

Notice to Recruitment Agencies:   

Please be advised that any résumé or CV submitted to us without: (i) prior onboarding with StoneX as an approved recruitment partner; and (ii) prior written authorization/instruction from StoneX’s Talent Acquisition Team, will be treated as an unsolicited and unapproved submission. We may, at our discretion, review and consider such candidates; however, no placement fee, referral fee, or any other form of compensation will be payable to the submitting agency if the candidate is subsequently hired, and regardless of the agency’s involvement. Submission of a résumé/CV in these circumstances will be deemed acceptance of these terms, and these terms supersede any the agency seeks to impose on StoneX.