GSOC Security Support Operator

• →Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• →Follow Standard Operating Procedures (SOP) to respond to alarms and effectively investigate the root causes of the alarm.
• →Respond to alarms in a timely manner following the provided SOPs for various locations and incidents.
• →Produce and disseminate security reports and alerts.
• →Receive and respond to emergency and non-emergency calls from employees, vendors, law enforcement, on-site security officers, and automated alarm notification calls.
• →Conduct CCTV video review to investigate alarms, incidents, and other safety/security events.
• →Coordinate responses to incidents and alarm activations with internal and external teams.
• →Provide exceptional customer service to a wide range of clients including senior executives to external vendors.
• →All other duties, as assigned.

High School Diploma or GED with law enforcement, military, and/or two years of security operations experience or previous experience working in a Global Security, Command, or similar 24x7 operations center environment.

• Knowledge of CCTV and physical access control systems.

• Organization and planning skills.

• Analytical, critical thinking, and problem-solving skills.
• Able to work with highly confidential information.
• Effective verbal and written communication skills.
• Serve as a positive and effective team member.
• Able to interact effectively at all levels of an organization and across diverse cultures.
• Client orientated and results orientated.
• Able to work in a fast-paced environment under multiple deadlines and competing priorities.
• Able to maintain confidentiality when dealing with sensitive information.

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Able to complete shift work, including evenings and weekends.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.