Sales Operations Specialist – MUNICH / GERMANY

Order Lifecycle Management

• Support sales representatives throughout the order lifecycle.
• Monitor open orders and proactively resolve delays or exceptions.
• Coordinate activities required to ensure timely shipment and customer satisfaction.
• Serve as the primary operational point of contact for assigned sellers.

Service House Coordination

• Obtain service quotations from approved test houses.
• Coordinate service orders and monitor progress.
• Obtain inspection reports and required documentation.
• Expedite service orders when required.

Vendor & Supplier Coordination

• Follow up with buyers regarding order status and delivery commitments.
• Request to expedite shipments.

Internal Operations Coordination

• Work closely with IDCs, Purchasing, TC and Finance teams.
• Coordinate resolution of problem shelf requests and order issues.
• Review assigned open order reports daily and proactively identify orders at risk of missing scheduled ship dates.
• Escalate operational risks that may impact customer deliveries.
• Drive timely resolution of order exceptions.

Continuous Improvement

• Identify process improvement opportunities.
• Document procedures and best practices.
• Support onboarding and training of new Sales Operations personnel.

• 4-year college degree
• 2+ years of relevant Project Management, Sales, Marketing, Purchasing or Inventory Management.
• 2+ years’ experience in a global company.
• Experience working with ERP systems and proficiency in Microsoft Excel.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

This is an onsite position based in Munich, Germany, placing you at the center of where global collaboration meets operational excellence.