Field Operations Associate

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Field Manager on Via’s Operations team in the UK, you are the force that keeps our services running reliably for the communities that depend on them. This is a high-ownership, boots-on-the-ground role where you’ll lead the daily operations of our Westlink service, tackle real-time challenges, and ensure our riders are transported safely and on time.

This is an in-person position with the expectation that you will be onsite at least 3 days per week.

• Run daily onsite operations, ensuring safe, reliable, and accessible transportation for our riders.
• Partner with a broad, cross-functional team to develop and scale the processes, systems, and tools that drive continuous optimization and support rapid growth.
• Make real-time decisions on fleet, driver supply, compliance, rider needs, and unexpected issues - using data to quickly diagnose problems and keep service running smoothly.
• Guide and support drivers, building strong relationships and coaching toward stronger performance in the field.
• Turn rider and community feedback into concrete changes by spotting patterns and addressing root causes.
• Act as the bridge between Via’s partners, drivers, and Via central teams, keeping everyone informed with clear, timely updates and resolving questions quickly.

• Operationally experienced in people management, logistics, customer service, or other process-oriented work.
• Relationship-oriented and a confident communicator who builds trust with drivers, riders, teammates, and city partners, adapting their message and tone to each stakeholder, whether that’s partners, customers, or driver colleagues from diverse backgrounds.
• Hands-on and proactive, comfortable taking responsibility for employees, being in the field, and solving problems where they happen, even under pressure.
• Analytically savvy and structured, using data and digital tools to prioritize effectively and improve our services.
• Tactical and strategic, able to tackle issues in real time while thinking ahead and building solutions that prevent them from recurring.
• Fluent in English.
• Valid driver’s license in the UK, class B.
• Nice to have, but not required: Completed Certificate of Professional Competence (CPC) training and Qualified Transport Manager status would be a plus, as would experience in fixed-line bus operations.