Field Operations Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a Field Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services. 

• →Ensure operational excellence and an unbelievable customer experience
• →Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times
• →Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations
• →Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• →Respond to driver feedback and live customer issues
• →Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
• →Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.

• A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions.
• A self-starter who is comfortable taking on a high level of responsibility
• A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals.
• A team-focused individual that takes ownership of their work and pride in their team's success.
• Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus.
• An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds.
• Willing to wear multiple hats and contribute on projects of all types
• Fluent in English, additional languages a plus
• Experienced in managing (including scheduling) a team is a plus
• Taking initiative and owning new projects
• Comfortable with ambiguity and evolving / adapting as conditions change
• Experienced in managing projects with multiple stakeholders is a plus
• Bachelor’s degree is a plus