Key Account Manager (API)

Vonage, a part of Ericsson, is a global leader in cloud communications. Our Communications Platform as a Service (CPaaS) enables businesses to embed programmable voice, messaging, video, and AI capabilities directly into their applications and workflows. We power billions of customer conversations every year for some of the world's most innovative companies, and we're growing fast.

We're looking for a commercially driven Account Manager to join our UK&I API sales team. You'll own a portfolio of existing accounts, building deep relationships and identifying opportunities to expand Vonage's CPaaS footprint from Communications and Messaging APIs to Network Powered Solutions such as silent authentication and anti-fraud API’s. 

This is a growth role. You'll inherit a warm book of business and be expected to retain, expand, and delight customers while consistently exceeding revenue targets. Please note that this is a hybrid role, and we would require you to visit our office once per week.

• →Own and grow a portfolio of mid-market to enterprise accounts across the UK&I, driving net revenue retention and expansion ARR
• →Build strong, multi-threaded relationships with technical, commercial, and C-level stakeholders
• →Develop a deep understanding of each customer's business objectives and map Vonage's CPaaS solutions, including SMS, RCS, WhatsApp Messaging, Voice, Video, Verify, and network powered solutions to their needs
• →Lead commercial conversations including renewals, upsells, cross-sells, and contract negotiations
• →Work closely with Solutions Engineers and Customer Success to ensure seamless onboarding, adoption, and value realisation
• →Maintain accurate pipeline and forecast data in Salesforce, and provide regular reporting to leadership
• →Represent Vonage at customer meetings, industry events, and roundtables across the UK&I

• 3+ years of B2B CPaaS, ideally in an account management or client growth role
• Proven track record of meeting or exceeding revenue retention and expansion targets within a mid-market and enterprise segments
• Ability to sell to both technical (developer, architect) and business (CX, Operations, Marketing) stakeholders
• Familiarity with cloud communications, APIs is highly desirable
• Excellent communication, negotiation, and presentation skills
• Experience with Salesforce or similar CRM
• Experience with outreach tools such as ZoomInfo 
• Self-starter with a collaborative mindset, comfortable working in a fast-moving, matrix organization

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.