Operations Specialist

Waste Connections is seeking a highly motivated, detail-oriented Operations Specialist to join our Florida Express team in Ocala, FL.

This position plays an important role in supporting daily operations, routing, productivity, customer service, and overall operational performance. We’re looking for someone who is organized, analytical, self-motivated, and comfortable working in a fast-paced environment where priorities can change throughout the day.

If you enjoy solving problems, working with data, improving processes, and collaborating with drivers, dispatch, supervisors, and management, this could be a great opportunity for you.

• Provide clerical and administrative support to Operations and Department Managers.
• Coordinate daily operational activities and maintain accurate reporting.
• Assist with troubleshooting and resolving safety, service, and operational issues.
• Monitor productivity and operational performance against company goals.
• Prepare reports, evaluations, and corrective action documentation as needed.
• Maintain and distribute operational information on a scheduled basis.
• Communicate with drivers, supervisors, dispatch, and management regarding operational needs.
• Assist with performance metric collection, analysis, and reporting.
• Participate in operational improvement initiatives and special projects.
• Support implementation of operational standards and best practices.
• Identify process improvement opportunities and recommend solutions.
• Coordinate with other Waste Connections locations and departments to support operational objectives.

• Evaluate and recommend improvements to routing processes and efficiencies.
• Review and manage missed pickups, carryovers, and issue logs.
• Ensure service address accuracy and proper route mapping.
• Audit routes using TRUX and third-party mapping platforms.
• Route new and changed customer services.
• Sequence and resequence routes for maximum efficiency.
• Balance route workloads and service days.
• Reduce dependence on temporary, holding, helper, and swap routes.
• Coordinate intraday movement of work between routes.
• Ensure route closures accurately capture operational KPIs, including: Stops Lifts Yards Miles Fuel usage Disposal loads Driver and helper hours

• Collect and maintain routing data, customer information, and geocoding records.
• Work with parcel data, service locations, and USPS address validation tools.
• Ensure customer information is accurately maintained within company systems.

• Export and analyze route, customer, and productivity data.
• Support pre-project planning and operational analysis.
• Assist with route redesign and implementation projects.
• Prepare customer service schedules and routing files for system imports.
• Support operational change initiatives and service optimization efforts.
• Work with District Management to implement routing standards and operational improvements.
• Assist with project management activities from planning through completion.

• Prepare route change files for implementation.
• Support customer communication and notification plans.
• Coordinate mapping updates and route modifications.
• Prepare files and supporting documentation for: Route changes Mapping updates Invoice messages Service schedule adjustments

• Strong analytical and problem-solving skills.
• Excellent organizational and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with routing, logistics, transportation, dispatch, or operations systems preferred.
• Proficiency in Microsoft Excel and data analysis.
• Experience with TRUX or similar routing software is a plus.
• Project management experience preferred.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently while collaborating effectively with cross-functional teams.

At Waste Connections, we believe our people are our greatest asset. We offer a strong culture built on safety, integrity, servant leadership, and continuous improvement.

If you’re looking for a career where you can make a meaningful impact while growing professionally, we’d love to hear from you.