Account Manager

WLC is a white-label online casino solutions provider. We design, build, and operate end-to-end casino platforms that enable our partners to launch and grow their own online casino brands. Our all-in-one solution combines technology, operations, and ongoing support, with a focus on reliability, scalability, and compliance.

WLC is a global business with a team of 110+ iGaming professionals. Our team operates across Europe, Latin America, the Philippines, and beyond.

Position Summary

We are looking for a committed and result driven Account Manager to join our growing AM team in Malta. In this role, you will be in charge of meeting the needs of the clients, handling complaints and finding solutions to their issues and maintaining a positive relationship for future business ventures as well as working closely with our internal teams to ensure an efficient delivery of products and services. 

Key Responsibilities

Duties will include but are not limited to: 

• Maintaining and developing long-term relationships with key stakeholders and decision makers.
• Achieving financial targets set for the client based on ongoing growth monitoring of client portals with a view on increased monthly growth in tracked reporting.
• Providing training sessions and other support to clients where necessary
• Being responsible and accountable for applicable commercial related matters.
• Overseeing the service delivery from all relevant teams to ensure that the company is adhering to contractual and service agreements.
• Maintaining internal and external knowledge transfer by understanding the clients’ business models and delivering training on product functionalities, new features and payment methods.
• Prioritizing and developing client product or service requests by handling reporting and ticketing request accordingly.
• Working with internal teams to ensure an effective delivery date of products and services including the launch of new clients across our Platform partners.
• Reviewing customers’ portfolio and traffic to improve the services they have and help them meet and exceed revenue targets.
• Conducting regular review reports as specified by the Head of Account Management for both internal and external stakeholders.
• Reviewing and analyzing data in order to identify key trends in the market.
• Upselling, negotiating and reviewing new product and service contracts as well as ensuring that those products and services are delivered.
• Solving customer needs in a proactive manner and search for development opportunities related to payments, markets, and available areas for clients to move into which fit in with the company's long-term growth plan.
• Constantly improving on industry knowledge including payments, player account management platforms, and company products and services including platform and systems.
• Occasionally communicating with clients and team members outside of office hours when necessary.
• Traveling to events when necessary, including major gaming events, acting on behalf of the AM team
  

Requirements

• Must be based in Malta.
• At least one year experience in the iGaming industry (B2B and B2C).
• Data-driven with a focused approach in achieving critical business objectives.
• Experience in delivering client-focused solutions based on customer needs by defining and tracking account metrics and KPIs.
• Proven ability to manage multiple projects at a time while displaying great attention to detail.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communications skills.
• Strong problem-solving skills.
• Business driven with a friendly approach.
• Great networking skills – online and in-person.
• Able to travel frequently as needed.
  
• Fluent in spoken and written English (other languages would be advantageous but not mandatory).
  

Benefits

• Competitive salary and benefit package
• Hybrid working environment
• Modern Office