Account Manager

We are seeking a highly motivated and strategically-minded Account Manager to own and grow our SME portfolio in Thailand. In this role, you will partner with Thailand’s most ambitious mid-market businesses, including emerging e-commerce brands and local tech innovators. We aren't looking for a "check-in" person, we need a growth architect who thrives on seeing their clients level up. 

• 3+ years of B2B account management or strategic sales experience in financial services, fintech, or payments
• Proven track record of consistently growing revenue within pool accounts. Experience managing global accounts is a strong plus
• Familiarity with the Thailand market is essential. You understand the need and cultural nuances of the Thai merchants 
• Core Competencies:
• Builder & Founder-Like Mentality: You thrive in “zero-to-one” environments. You are hands-on, take full ownership, and are relentless in removing blockers for your clients and your team
• Exceptional Communicator: You possess professional proficiency in Thai and English. You can persuasively present to a boardroom in Thailand and collaborate effectively with internal teams in SEA 
• Data-Led & Analytical: You make decisions based on data, not gut feel. You can analyze transaction patterns to identify risk and untapped potential

Attributes We Value:

• Hustle with Integrity: You move fast, but you build trust through transparency and reliability
• Curiosity: You constantly ask “why” and dig deep to understand the root problem, not just the surface request
• Resilience: You are undeterred by long sales cycles and complex procurement processes

1.⁠ ⁠Strategic Portfolio Growth & Revenue Ownership

• →Own the full P&L for a portfolio of pool accounts. Drive revenue and transaction volume through upselling, cross-selling (Pay-in, FX, payouts) and new use case expansion.
• →Develop and execute comprehensive 12-18 month account plans for each major client, articulating clear growth strategies and proactively managing churn risk
• →Consistently exceed revenue targets by focusing on high-impact input metrics and maintaining a clean, accurate pipeline in Salesforce

2.⁠ ⁠Executive & Multi-Stakeholder Relationship Building

• →Build and nurture C-level relationships(CEO, CFO, Head of Product, CTO) within your accounts. Understand their strategic objectives and align Xendit’s roadmap to solve their core business challenges
• →Lead Quarterly Business Reviews (QBRs) and executive business reviews, providing data-driven insights and demonstrating clear ROI
• →Serve as the trusted advisor and single point of contact, navigating complex organizational structures to secure buy-in and consensus

3.⁠ ⁠Cross-Functional Influence

• →Partner with internal teams (Product, Engineering, Compliance, Legal) to bring the our clients’ needs back to the organization, influencing our product roadmap and regional strategy
• →Work closely with the Business Development and Solutions teams to identify and scope net-new opportunities, bridging the gap between commercial terms and technical feasibility

4.⁠ ⁠Market Intelligence & Local Expertise

• →Stay ahead of regulatory shifts and payment trends in Thailand  and Southeast Asia. Act as a subject matter expert on cross-border flows between  Thailand, SEA and CN/HK
• →Identify synergies between Xendit’s 7-market licensed infrastructure and the specific needs of Thailand expanding into the region

Do whatever it takes to make Xendit succeed!