Operations Director - 59728172671

A fast-growing US industrial distribution company is looking for a remote Offshore Operations Director to lead and grow its offshore back-office team, which covers finance, purchasing, customer support, and data.

This is an operations leadership role, not an administrative one. You act as a mini-COO for the offshore division. You own execution across several functions and build the systems, SOPs, and accountability the team needs to grow. The team will reach 10 to 15 people by year-end. Your mission is to build an offshore operation that frees US leadership to focus on growth, customers, and acquisitions.

In your first 90 days, you take control of all offshore workflows, document the critical SOPs, cut errors, and set up clear KPI reporting. Within 12 months, the team should be larger and largely run itself. You report directly to executive leadership, with real autonomy and authority to make decisions.

• 5+ years leading operations, shared services, or back-office teams
• Experience managing teams that span finance, operations, support, and data
• A track record of growing teams in fast-moving companies
• Advanced ERP experience, ideally in distribution or manufacturing
• A strong systems and process mindset
• Strong analytical and reporting skills
• Excellent written and spoken English

• Experience with Epicor Prophet 21 (P21)
• Industrial distribution experience
• Purchasing or supply chain experience
• Shared services or BPO leadership experience
• Experience supporting operations across multiple companies or business units

• →Lead, manage, and develop the offshore team, and recruit, hire, onboard, and train new members as it grows
• →Set clear performance standards, KPIs, and accountability, with regular reviews and coaching
• →Own and improve back-office workflows: accounts payable and receivable, vendor communication, order entry, customer and product data, purchasing support, inventory maintenance, and ERP support
• →Make handoffs between departments smooth and error-free
• →Write SOPs for every core workflow, remove bottlenecks and duplicated work, and standardize processes across business units
• →Own data quality in Epicor Prophet 21, including product, customer, vendor cross-reference, and purchasing records, and get the team to use the system consistently
• →Work with US leadership to improve ERP workflows and reporting
• →Track and improve metrics such as order accuracy, quote turnaround, AP processing time, AR collection cycles, vendor response time, ticket resolution, inventory accuracy, and customer setup turnaround
• →Report regularly to executive leadership

You must work fully within US business hours. The role offers a long-term growth path in a fast-growing company.

• Owns outcomes, not just tasks
• Catches mistakes before they become expensive
• Creates structure where there is none
• Moves fast and decisively without losing accuracy
• Builds processes that scale
• Thinks beyond their own team about growth and profitabilit