Chief of Staff /Operations Lead - 65007698552

Manage unit-level financial performance, scrutinizing labor allocation, supply costs, and operational expenditures to optimize gross margins and profitability.

Build preliminary cash-flow forecasts, labor models, and unit economics analyses to inform expansion decisions.

Establish clear accountability frameworks, KPIs, and operational standards across on-site teams.

Act as an operational partner on customer acquisition, collaborating with marketing teams and external partners to ensure campaigns translate into foot traffic and revenue.

Own and optimize membership programs: track recurring member churn, lifetime value (LTV), member engagement, and retention strategies.

Monitor marketing performance metrics (CPA, conversion rates, local demand generation) to ensure marketing spend converts efficiently at the unit level.

Implement practical AI tools and workflow automations (e.g., Zapier, Make, LLM workflows, CRM logic) to eliminate administrative friction and streamline operations.

Continuously identify manual bottlenecks in reporting, scheduling, and communication, replacing them with automated, repeatable systems.

Help coordinate location rollout pipelines—assisting with market research, demographic analysis, site comparison, vendor procurement, and setup schedules.

Codify operational knowledge into clear, scalable Standard Operating Procedures (SOPs), onboarding checklists, and quality benchmarks.

Anchor your focus on CG’s expansion, while remaining agile enough to take on cross-functional initiatives and special projects across other group companies as needs evolve.

Act as an operational right hand to the founder, triaging complex challenges and driving strategic initiatives from concept through execution.

Hands-on experience with physical site rollouts, retail/studio openings, vendor buildouts, or launch coordination from inception to steady-state.

Experience within physical, multi-unit consumer service businesses (e.g., boutique fitness, wellness clinics, medspas, personal care, hospitality, or membership-based concepts).

Prior background as an Operations Manager, General Manager, Founder’s Associate, or Chief of Staff in an early-stage or rapidly scaling company.