22mo ago

Technical Support Executive - Taiwan Market

Malaysia·Kuala SelangorRegularmid

Customer SuccessTechnical Support

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Overview

Provide remote technical support to customers via telephone, e-mail and other appropriate channels. In line with service level targets,

Technical Tools

Customer SuccessTechnical Support

Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
Deliver the best customer experience by adhering to the Company policies and procedures.
Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.
Educate and guide customer on printer and printing software technology
Contribute to the knowledge management database available to all staff.
Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship