27mo ago

Technical Support Executive - Malaysia Market

Malaysia·Kuala SelangorRegularmid

Customer SuccessTechnical Support

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Quick Summary

Requirements Summary

Degree in any discipline. Fresh graduate is encouraged to apply. At least one (1) year working experience in contact center or technical support related field.

Technical Tools

Customer SuccessTechnical Support

Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
Deliver the best customer experience by adhering to the Company policies and procedures.
Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.
Educate and guide customer on printer and printing software technology
Contribute to the knowledge management database available to all staff.
Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship

Requirements

~1 min read

Degree in any discipline. Fresh graduate is encouraged to apply.
At least one (1) year working experience in contact center or technical support related field.
Good command of spoken and written English.
Proficient in relevant computer applications like MS Office.
Demonstrate excellent communication and problem-solving skills.
Highly motivated and result-oriented team player with good interpersonal skills.
Able to work independently and as a team.
Have pleasant disposition and attitude.
Ability to handle stressful situation appropriately.
Able to work on rotational shifts and public holidays.